The posting
Are you an experienced senior living operations leader with a passion for driving excellence, supporting community teams, and ensuring highquality service for residents? Do you thrive in a strategic, fastpaced environment where leadership, coaching, and operational oversight are key to success? Join our team as the Vice President of Operations. In this role, you will oversee the operational performance of communities within your assigned region, guide executive directors, support strategic planning, and uphold our mission of providing exceptional service to seniors. If you are committed to leadership, integrity, and operational excellence, we invite you to apply and become part of a company where your impact truly matters.
Benefits Include:
- 401K with safe harbor match
- Perks at Work – discounted pricing on purchases
- Holiday Pay including a Floating Holiday
- Generous PTO that rolls over year over year
- Employee Assistance Program
- Paycheck Advances
- Healthcare options
- Financial Hardship Programs
- Compassionate Leave
- PTO Cashout Option
Essential Duties and Responsibilities
- Provide direct daytoday oversight of operations and management for communities within the assigned region.
- Collaborate with senior management to provide operational guidance, establish strategic operating goals, and develop strategies to achieve them.
- Partner with the CFO to drive annual community budgets, develop operating and capital budget guidelines, and implement necessary adjustments.
- Ensure strategic goals are communicated clearly and implemented effectively across field management teams.
- Identify trends or fluctuations impacting outcomes and implement corrective practices to improve performance.
- Ensure all direct reports and executive directors are fully informed of operational objectives.
- Evaluate performance by analyzing and interpreting data and metrics.
- Collaborate with the Senior Leadership team on key planning initiatives.
- Monitor and assess individual performance, providing coaching, feedback, development opportunities, and performance management.
- Establish annual team and individual goals aligned with organizational objectives.
- Ensure all policies and procedures comply with state, local, and federal regulations.
- Ensure all services meet the highest standards and align with industry best practices.
- Demonstrate understanding of compliance and ethics program policies and procedures.
- Complete all mandatory compliance, HIPAA, and regulatory training as required.
- Positively contribute to the company’s culture, energy, and growth.
- Serve as a member of the corporate emergency response team.
- Maintain a professional appearance and personal hygiene per company policies.
- Demonstrate knowledge of and sensitivity to the needs of the aging population.
- Perform other duties as assigned.
Additional Role Expectations
- Develop strategic plans for growth and demonstrate commitment to the organization’s mission and core values.
- Promote employee engagement and superior customer service.
- Foster cooperation, teamwork, and open communication across corporate and community teams.
- Communicate effectively with the COO, SVP, subordinates, and customers.
- Direct workflow, assess performance, and assign duties appropriately.
- Analyze and resolve problems at both strategic and functional levels.
- Delegate assignments based on skill capability and regulatory compliance.
- Lead teams effectively, demonstrating compassion, gratitude, and support for others.
- Operate and maintain assigned equipment, supplies, inventory, and property according to established procedures.
Minimum Requirements
- Bachelor’s degree in business, finance, or healthcare administration required.
- Master’s degree in healthcare administration or business management preferred.
- Minimum of 10 years of multicommunity leadership experience in the senior living industry.
- Proficiency with Microsoft Office and ability to learn new applications.
- Experience with senior living financial and sales reporting software, preferably Yardi.
- Strong communication, leadership, and planning skills.
- Strong oral and written communication skills.
- Organized, detailoriented, and professional demeanor.
- Flexible with changing priorities and able to communicate diplomatically.
- Flexible availability regarding hours, shifts, and days.
EOE/M/F/D/V
