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Open nowPosted 16 days ago

Operations Support Specialist, Screen T1

RealPage, Inc.93 open roles

Where
Manila, Pasig, Philippines
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Your applicationOpen nowOperations Support Specialist, Screen T1RealPage, Inc. · Manila, Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RealPage, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. RealPage, Inc. postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 16 days ago

RealPage, Inc. median: 1 days open

The posting

Overview

You will assist our clients in the rental process by verifying the information listed on the application to ensure authenticity and accuracy. You are the voice of RealPage as you are the primary contact for both the client and their potential tenants. You are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the appropriate department when necessary.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customer’s needs and clarify information regarding the verification of the applicant
  • Review financial documents to confirm income qualifications
  • Calculate income
  • Contact references to obtain verbal or written verification of employment and/or rental history
  • Point of contact for clients who use verification services
  • Assist disgruntled clients and figure out which department they need to contact
  • Minor troubleshooting
  • Assist clients in navigating through verifications portal
  • Complete cold calls to property management companies which can become potential clients
  • Maintains and improves quality results by adhering to standards and guidelines
  • Recommending improved procedures
  • Resolve product or service problems by clarifying the customer's complaint
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem
  • Expediting correction or adjustment
  • Handle complaints, provide appropriate solutions and alternatives
  • Keep records of customer interactions
  • Bilingual representatives are expected to assist with inbound/outbound transfers when needed in addition to their own workload.

Qualifications

  • 2+ years of customer service/call center experience
  • Excellent oral and written communication skills in English
  • Some higher education preferred (Bachelor's degree)
  • Skilled in touch typing
  • Quick learner and adaptable
  • Able to work independently with minimal supervision
  • Excellent interpersonal communication skills
  • Ability to multitask, prioritize and manage time efficiently
  • Must be able to work in a team environment
  • Must be available to work weekends
  • Strong sense of professionalism
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One press. We do the rest.

  1. A CV for this posting

    Written against RealPage, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RealPage, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RealPage, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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