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Open nowPosted 193 days ago

Guest Access Concierge

rebis-health16 open roles

Pay
$20 – $23 an hour
Where
Longmont, CO
Work mode
On site
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Your applicationOpen nowGuest Access Conciergerebis-health · Longmont, CO

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 193 days ago

The posting

About Rebis

Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.

Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.

Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.

Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, creating a new standard for how care is delivered and experienced.

At the heart of Rebis is a simple commitment:

Every person who interacts with us should feel Loved, Heard, and Safe.

Why This Role Matters

For many people, this call is not just a phone call.

It is:

  • their first attempt to get help
  • their first moment of vulnerability
  • their first impression of Rebis

The Guest Access Concierge is responsible for turning that moment into:

  • trust
  • clarity
  • confidence
  • action

This role directly drives:

  • access to care
  • patient experience
  • clinic growth
  • revenue

Position Summary

The Guest Access Concierge, commonly referred to as patient access specialist in general healthcare/hospital settings, is responsible for welcoming new guests and guiding them into their first appointment at Rebis.

This role combines:

  • hospitality
  • communication
  • emotional intelligence
  • and conversion skill

You are not simply scheduling appointments.

You are:

  • helping people feel understood
  • removing confusion
  • guiding decisions
  • and helping individuals take the first step toward healing

What Success Looks Like

A high-performing Guest Access Concierge:

  • connects with people quickly and naturally
  • makes individuals feel comfortable within seconds
  • explains services clearly and confidently
  • guides guests toward the right next step
  • converts inquiries into scheduled appointments consistently
  • responds quickly and does not let opportunities slip
  • takes ownership of every interaction

Core Responsibilities

Guest Connection & First Impression

  • Welcome every guest with warmth, professionalism, and confidence
  • Create immediate trust and emotional safety
  • Ensure every interaction reflects the Rebis standard

Appointment Conversion

  • Convert referrals and inbound inquiries into scheduled appointments
  • Confidently guide guests toward the appropriate visit: Awaken Core Assessment Empower
  • Move conversations toward clear next steps

Service Explanation & Guidance

  • Clearly explain the Rebis care model
  • Help guests understand what to expect
  • Reduce confusion and uncertainty
  • Answer questions with clarity and confidence

Referral & Intake Management

  • Work incoming referrals quickly and efficiently
  • Create accurate guest charts
  • Coordinate insurance verification processes
  • Initiate and send intake forms

Provider & Guest Communication

  • Communicate appointment confirmations to referring providers
  • Send welcome emails and onboarding instructions
  • Ensure guests feel prepared for their visit

The Type of Person Who Thrives in This Role

This is not a traditional call center job.

The best people in this role typically come from:

  • hospitality (hotels, concierge, airlines)
  • high-end customer service
  • sales with a service mindset
  • healthcare access roles with strong communication skills

You will thrive in this role if you:

  • naturally connect with people and build rapport quickly
  • genuinely enjoy helping others
  • are comfortable guiding people toward decisions
  • communicate clearly, confidently, and calmly
  • can balance empathy with efficiency
  • take ownership instead of passing problems along
  • are highly responsive and do not let tasks sit
  • take pride in delivering excellent service

You may struggle in this role if you:

  • prefer transactional, task-based work
  • are uncomfortable speaking with people frequently
  • avoid guiding or influencing decisions
  • struggle with urgency or responsiveness
  • prefer working independently without accountability

Required Skills & Experience

  • 1–3+ years of customer service, hospitality, or healthcare experience
  • Strong verbal communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • High attention to detail
  • Comfort using scheduling systems and digital tools

Preferred:

  • experience in healthcare access or scheduling
  • experience in hospitality or concierge roles
  • experience in sales or conversion-based roles

Behavioral Expectations

All Guest Access Concierges are expected to:

  • create a welcoming and reassuring experience
  • communicate clearly and professionally
  • take ownership of each interaction
  • follow through on commitments
  • maintain a high level of responsiveness
  • contribute to a team-oriented environment

Department: Concierge Team Reports To: Concierge Team Manager / Supervisor Location: Rebis Headquarters: Longmont Compensation: $20-23 per hour plus monthly bonus program

Benefits

  • 401(k)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Unlimited PTO plus Paid Federal Holidays
  • Complimentary Rebis Health Care Access to support your personal health
  • Parental Leave
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