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Open nowFirst seen 5 days ago

Customer Service Representative

Reconomy40 open roles

Pay
$41,568 – $51,960 a year
Where
Hanover, Maryland
Work mode
On site
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Your applicationOpen nowCustomer Service RepresentativeReconomy · Hanover, Maryland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Reconomy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Reconomy postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Reconomy median: 1 days open

The posting

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.

With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.

About the role

  • Answering incoming customer calls and emails professionally and promptly.
  • Responding to customer questions regarding waste and recycling services.
  • Assisting customers with ongoing service requests and account needs.
  • Schedule waste and recycling services based on customer requirements.
  • Coordinate service requests with vendors and internal departments.
  • Confirm that scheduled services have been completed successfully.
  • Process service changes, updates, and cancellations as requested.
  • Maintain complete and accurate customer account information.
  • Investigate missed pickups, scheduling problems, and other service issues.
  • Work with vendors and internal departments to resolve customer concerns.
  • Follow up on outstanding service requests and unresolved issues.
  • Document customer communications, service updates, and resolutions.

What we need from you

  • High school or equivalent (Required)
  • 2-5 years of experience in Customer service
  • Strong time management skills
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Proficiency in Microsoft Excel, Word, and Outlook

What we offer

  • Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
  • 401(k): Plan for the future with confidence with employer matching of employee retirement contribution.
  • Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
  • Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
  • Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion:

Lincoln Waste Solutions is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing [email protected].

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