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Open nowFirst seen 47 hours ago

Helpdesk and Onsite L1/L2 Support Engineer

RecruitMe Plus56 open roles

Where
Dammam, Saudi Arabia
Work mode
On site
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Your applicationOpen nowHelpdesk and Onsite L1/L2 Support EngineerRecruitMe Plus · Dammam, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RecruitMe Plus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. RecruitMe Plus postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 47 hours ago

RecruitMe Plus median: 1 days open

The posting

Position Summary:

Our client is looking for a well-organized Helpdesk and Onsite Support Engineer (L1/L2) to join their Managed Services department and provide high quality managed service support and customer service for all their clients across the company's product and services offering.

Major Responsibilities:

  • Meet or exceed the Customer Satisfaction Target and Service level agreement.
  • Handle all incoming calls with a professional and customer-centric approach.
  • Clear and positive communication with clients.
  • Visit clients when required to resolve issues on-site.
  • Documenting requests and issues received from the client and ensuring tickets are kept up to date with all communications and actions taken.
  • Producing user guides and training clients/end users for self-help.
  • Clear and positive communication with clients directly via phone, email and remote diagnostics to identify and resolve client reported issues in both technical and non-technical roles onsite.
  • Always handle incoming calls with a professional and customer-centric approach while in office premise.
  • Log tickets to keep track of tasks onsite.
  • Conduct ongoing server monitoring and maintenance to ensure optimal environment.
  • Meet or exceed the Customer Satisfaction Target and Service level agreement.
  • Assist clients with a high level of consultancy in recommending hardware, software and products that may benefit or enhance a clients network.
  • Participate in research and development activities.
  • Maintain and update technical knowledge through learning and studying.
  • Manage and select tools for projects within onsite environment.
  • Effective communication with clients onsite as well as with the office staff.
  • Introduce and advise on new technologies and learning new concepts and systems efficiently.
  • Assist client after hours if need be.
  • Effectively utilizes tools to resolve issues and escalates appropriately.
  • Tracking and documenting billable hours.
  • Good command of verbal and written English

Knowledge and experience required:

  • Minimum 3 years of experience in a similar role.
  • Strong verbal and written English communication skills.
  • MCSE certification or similar qualification.
  • Ability to update troubleshooting information, resolve the issue and get feedback from users.
  • Good Knowledge of sever & Active Directory user accounts management.
  • Good knowledge of Azure and Office 365 Admin Center.
  • Hardware: Understanding of assembling and troubleshooting of desktop and laptops.
  • Must be proficient in different brands like MAC, HP, Dell etc.
  • Networking: Good knowledge of DHCP DNS IP addressing and vLAN.
  • Prior experience in both on-site and remote support.
  • Understanding of Time Management and Data Entry Management.
  • Works effectively both as a team member and independently on your own tickets.
  • Driver's license required.
  • Own car required.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RecruitMe Plus's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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The numbers game

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