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Open nowPosted 77 days ago

Agente de Atendimento

REDE CUIDAR DESENVOLVIMENTO NEURODIVERSO LTDA

Where
Osasco, SP, Brasil
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Your applicationOpen nowAgente de AtendimentoREDE CUIDAR DESENVOLVIMENTO NEURODIVERSO LTDA · Osasco, SP, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on REDE CUIDAR DESENVOLVIMENTO NEURODIVERSO LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 77 days ago

The posting

Ser o primeiro ponto de contato telefônico com as famílias e clientes, proporcionando um atendimento acolhedor, humanizado, organizado, ágil e resolutivo, garantindo escuta ativa, clareza nas informações e direcionamento adequado das demandas.

O profissional deverá contribuir para uma experiência positiva desde o primeiro contato, fortalecendo a relação de confiança com as famílias e assegurando o correto registro e acompanhamento das solicitações no CRM.

  • Realizar atendimento multicanal às famílias e clientes por telefone e WhatsApp Business, seguindo os scripts, protocolos e padrões de comunicação da Rede;
  • Realizar a confirmação dos agendamentos de sessões terapêuticas, respeitando os prazos e protocolos internos;
  • Registrar e atualizar no sistema informações relacionadas a presenças, ausências, atrasos, cancelamentos e demais ocorrências de pacientes e terapeutas;
  • Apoiar a organização das agendas e do fluxo de atendimento, garantindo o alinhamento das informações entre Recepção, CAC, equipe técnica e demais áreas;
  • Controlar o fluxo de entrada e saída da unidade, mantendo a recepção, área de espera e sala de acolhimento organizadas e preparadas para receber pacientes e familiares;
  • Conferir a documentação necessária para os atendimentos, incluindo carteirinhas de planos de saúde, autorizações, guias e demais documentos;
  • Apoiar o acolhimento e a triagem de novos contatos e leads, realizando a coleta das informações iniciais e o direcionamento conforme os fluxos estabelecidos;
  • Registrar no CRM reclamações, sugestões, elogios e demais ocorrências, realizando o direcionamento adequado ao responsável pelo setor;
  • Acompanhar e direcionar as demandas dos clientes, buscando proporcionar um atendimento ágil, empático e resolutivo;
  • Identificar situações que necessitem de intervenção da liderança e comunicar prontamente ao responsável pelo setor;
  • Zelar pelo cumprimento dos protocolos de atendimento, segurança, sigilo e proteção das informações dos pacientes;
  • Contribuir para uma experiência positiva e acolhedora para pacientes e familiares, fortalecendo a relação de confiança com a Rede.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against REDE CUIDAR DESENVOLVIMENTO NEURODIVERSO LTDA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on REDE CUIDAR DESENVOLVIMENTO NEURODIVERSO LTDA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    REDE CUIDAR DESENVOLVIMENTO NEURODIVERSO LTDA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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