Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Front Desk Supervisor

reitmr96 open roles

Where
Sonesta Chicago O'Hare Airport- Rosemont, IL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFront Desk Supervisorreitmr · Sonesta Chicago O'Hare Airport- Rosemont, IL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on reitmr's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. reitmr postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted yesterday

reitmr median: 4 days open

The posting

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What this role is all about

The Front Office is the heartbeat of the guest experience — and as the Front Desk Supervisor, you’ll help lead the team that creates welcoming, seamless, and memorable stays from check-in to check-out.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team support, and daily hotel operations. You’ll help oversee Front Desk operations, support guest satisfaction, and ensure every interaction reflects the warmth and energy of Sonesta’s People People culture.

If you’re service-driven, organized, collaborative, and passionate about hospitality leadership — we’d love to meet you.

What you’ll be doing

What you’ll be doing

  • Support daily Front Desk and guest service operations including check-in/check-out processes, guest requests, and lobby experience management.
  • Supervise, support, and motivate Front Desk Agents and guest service teams to deliver exceptional hospitality experiences.
  • Help ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
  • Respond quickly and professionally to guest concerns, service recovery situations, and special requests to ensure positive guest experiences.
  • Assist with room assignments, reservations coordination, room inventory management, and upselling opportunities.
  • Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations.
  • Support onboarding, training, coaching, scheduling, and operational communication for Front Desk team members.
  • Assist with cash handling, shift balancing, operational reporting, and daily Front Office procedures.
  • Maintain strong knowledge of PMS systems, reservations systems, loyalty programs, and hotel operational standards.
  • Support VIP arrivals, group check-ins, and elevated guest experience opportunities as needed.
  • Ensure compliance with hotel policies, brand standards, safety procedures, and guest service expectations.
  • Any other duties assigned.

What great looks like

  • At least 2 years of experience in a customer service role.
  • Previous Front Desk, hotel operations, guest services, hospitality, or customer service experience preferred.
  • Previous leadership or supervisory experience within hotels or hospitality operations preferred.
  • Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask and thrive in a fast-paced hospitality environment.
  • Strong organizational skills with attention to detail and operational consistency.
  • Positive, collaborative, and service-focused leadership approach.
  • Experience handling guest recovery situations and creating exceptional guest experiences preferred.
  • Ability to work collaboratively across departments and support operational teamwork.
  • Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.

Anticipated Pay Range & Additional Job Information

Anticipated Pay Range & Additional Job Information

Pay Range $24.00 - $26.00/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: • Medical, Dental and Vision Insurance • Health Savings Account with Company Match • 401(k) Retirement Plan with Company Match • Paid Vacation and Sick Days • Sonesta Hotel Discounts • Educational Assistance • Paid Parental Leave • Company Paid Life Insurance • Company Paid Short Term and Long Term Disability Insurance • Various Employee Perks and Discounts • Hospital Indemnity • Critical Illness Insurance • Accident Insurance

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against reitmr's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on reitmr's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    reitmr's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.