The posting
The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.
Core Responsibilities:
- Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.
- Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
- Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.
- Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.
- Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.
- Responsible for maintaining a sales quota as assigned by DOS.
- Maintain total and complete sensitivity to customer satisfaction and guests' needs.
- Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Perform any reasonable request as assigned or directed by management.
Knowledge, Skills, and Competencies:
- Strong business communication and presentation skills, both verbal and written
- Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
- Ability to work in a high demand, sometimes high pressure environment
- High work ethic and self-initiative
- Strong computer skills in Microsoft Suite
- Some travel is required
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Must possess basic computational ability
- Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Ability to participate in, and at times lead departmental and/or hotel team meetings
Physical Requirements:
- Sit, stand and walk for varying lengths of time
- Lift approximately ten (10) pounds
- Good communication skills, both written and verbal
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
What we are looking for
- Strong business communication and presentation skills, both verbal and written
- Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
