The posting
About Respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.
Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.
We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact!
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
You'll own the full L&D lifecycle: identifying the highest-impact problems, architecting solutions across training, culture and workflow, and maintaining the career frameworks that give people a clear path forward. You'll also help managers grow into stronger leaders, support engagement initiatives, and manage the HRDC grants that fund it all.
This is a hands-on individual contributor role for someone who wants more than a checklist — you define the outcome, build the approach, coordinate stakeholders, and see it through to measurable impact.
What You Will Be Doing
- Diagnose and strategise — Identify the org's highest-impact learning and culture problems using data, feedback and observation, and define roadmaps to solve them.
- Design and deliver learning programs — Architect training, culture and workflow solutions — including leadership development for people managers — and coordinate facilitators and stakeholders to deliver them.
- Career development frameworks — Maintain career growth-path, competency and progression frameworks with managers and leadership, keeping them relevant and actually used, not just published.
- Measure impact and iterate — Define success measures for every initiative, evaluate effectiveness, and refine programs based on data and feedback.
- Employee engagement — Plan and run engagement and team-building initiatives that keep a global, multicultural workforce connected.
- HRDC administration — Own HRDC grant applications, claims and reporting from submission through closure, with proactive tracking and follow-up.
- HR projects — Own broader HR projects as they arise — defining outcomes, building plans, and driving delivery across stakeholders.
Qualifications
- At least 2 years of experience in Learning & Development or Talent Development.
- Demonstrated experience independently owning a learning program, career framework or development initiative from planning through execution and evaluation.
- Experience diagnosing learning or culture needs from data and feedback, translating them into structured roadmaps — with the judgment to weigh trade-offs and recommend practical next steps.
- Background running coaching clinics, manager training, or other leadership development interventions.
- Experience with HRDC grant applications, claims and reporting.
- Strong instructional or program design skills, including content adapted for first-time or new managers.
- Comfort working with a multicultural, globally distributed team, with sensitivity to different working styles and cultural contexts.
- Strong project management skills — prioritising work, managing timelines, coordinating stakeholders and driving follow-up through completion.
- Clear, professional communication, with the ability to facilitate and engage across employees, managers and leadership.
- Sound judgment, integrity and discretion when handling confidential employee information and sensitive matters.
- Adaptability and composure when priorities change, with the ability to create structure and maintain progress in a fast-moving environment.
What's in it for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a mental health allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle.
