The posting
Technical Specialist – Risk and Safety Systems
Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
The Technical Specialist – Risk and Safety Systems is responsible for the day-to-day support, administration, optimisation and adoption of technology platforms supporting the Risk and Safety functions. Reporting to the Service Owner, this role provides Level 2 and Level 3 support, manages secure system access, delivers minor enhancements and supports the transition of new capabilities into business-as-usual operation. Working closely with business and technology stakeholders, the role identifies improvement opportunities, assesses product releases, and contributes insight to roadmaps and backlogs.
Your Day to Day
Platform Support & Administration
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Provide Level 2 and Level 3 support for incidents and service requests, coordinating vendor or specialist escalation where required.
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Work with the Service Desk to manage approved access requests for secure platforms, applying least-privilege and access-control requirements.
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Proactively engage users to diagnose and resolve issues, using real-time channels such as Microsoft Teams.
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Configure and maintain platform settings, workflows, templates and permissions in line with change, security, privacy and governance requirements.
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Monitor service health, usage and data quality, and address recurring issues through root cause analysis and preventative improvement.
Optimisation, Roadmap & Adoption
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Use Risk and Safety process knowledge, service trends, user feedback and platform analytics to identify opportunities for simplification, automation and improved user experience.
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Review vendor roadmaps and release notes, assess business value and impact, and provide structured recommendations to inform the Service Owner's roadmap and backlog.
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Deliver minor enhancements through requirements clarification, configuration, testing, user acceptance, communication, demonstrations and adoption support.
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Support the Service Owner, Business Analysts and delivery teams on major changes, with a focus on operational readiness and controlled transition into business-as-usual support.
Documentation & Collaboration
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Maintain clear configuration, access, change and support documentation, together with user guides and knowledge articles.
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Build trusted relationships with business stakeholders through clear, professional and responsive communication, translating effectively between business users, technical teams and vendors.
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Collaborate with the Service Owner, Service Desk, Business Analysts, delivery teams and technology partners to achieve effective outcomes.
Requirements
Essential:
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3-5 years' experience in Risk and Safety technologies.
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Practical understanding of risk and safety processes within large construction, development, or infrastructure organisations.
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Experience providing Level 2 or Level 3 application support, including secure access administration, platform configuration, troubleshooting and testing.
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Experience supporting system changes and translating user needs, service trends and product capabilities into practical improvement recommendations.
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Excellent written and verbal communication skills, with a proactive approach to engaging users directly and resolving issues collaboratively.
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Strong analytical, documentation and prioritisation skills, with the ability to work across technical and non-technical teams in varied delivery environments.
Desirable:
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Hands-on experience configuring and administering the Protecht GRC system.
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Hands-on experience with ServiceNow, including configuring and supporting custom modules.
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Hands-on experience with designing, developing, and maintaining dashboards and reports by analysing, manipulating and integrating data across multiple sources to deliver accurate and meaningful insights.
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Familiarity with ITIL practices or experience in a fast-paced, scaling or transformation environment.
Qualifications:
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Relevant tertiary qualification or equivalent practical experience
Job Applicant Privacy Notice
EEO Statement
The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]
