The posting
Who We Are
Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of ‘In Pursuit of Better’, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company’s footprint extends across North America, Europe and Asia Pacific.
Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.
Solution Lead – Workforce Enablement
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.
Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning...
Come join the A-Team at AirTrunk, where the cloud meets the ground.
Your Impact
As Solution Lead - Workforce Enablement, based in Revantage’s Bangalore office, you will report to the Practice Lead - Data Centre Applications and partner closely with Data Centre Operations, Technology, Engineering, Security, vendors and managed services teams. You will be the technical lead for the systems, devices and digital tools that enable AirTrunk's operational workforce and contractors, making your mark in a number of ways:
Shape a secure and scalable workforce technology ecosystem that helps site teams and contractors complete operational work safely, efficiently and consistently.
Improve the field-worker experience across wearable devices, tablets, mobile asset-management tools, collaboration services and the platforms that support them.
Lead the technical quality of workforce enablement change from discovery through implementation, adoption and ongoing support across AirTrunk's growing data centre portfolio.
What you'll do
Strategy and roadmap: Own and maintain the workforce enablement solution roadmap with the Practice Lead and operational stakeholders, aligning investment, lifecycle plans and delivery priorities to workforce needs and enterprise technology strategy.
Solution design and architecture: Lead end-to-end design of secure, resilient and supportable workforce solutions spanning applications, mobile services, devices, identity, connectivity, integrations, data and supporting cloud or infrastructure components.
Field-worker experience: Work directly with data centre teams and contractors to understand field activities, constraints and safety requirements, and translate them into simple digital journeys that work in operational environments.
Devices and mobility: Define solutions for RealWear and other wearable devices, rugged tablets, mobile phones, peripherals and shared devices, including enrolment, configuration, application deployment, support and replacement.
Operational applications: Lead the design and evolution of mobile asset-management, work-management, inspection, permit, collaboration, knowledge and workforce applications used by employees and contractors.
Identity and access: Support the Design of fit-for-purpose access for employees, contractors and shared-device scenarios, including authentication, role-based access, joiner-mover-leaver controls, privileged access and periodic review.
Connectivity and offline operation: Define application and device behaviour for plant rooms, remote areas and other constrained environments, including wireless coverage dependencies, offline working, synchronisation, data recovery and graceful degradation.
Security and device management: Partner with Information Security and infrastructure teams to establish mobile application management, unified endpoint management, compliance, patching, encryption, remote support, logging and data-loss controls.
Integration and data: Define and assure integrations with EAM, identity, collaboration, document management, service management, learning, data and analytics, and operational systems such as DCIM, BMS and EPMS.
Technical leadership: Direct delivery partners, software suppliers, integrators and managed service providers across application, device, identity, connectivity and security components; act as the primary technical point of contact for workforce enablement.
Governance and assurance: Own technical assurance across design, build, test and deployment, ensuring compliance with AirTrunk architecture, cybersecurity, privacy, data governance, operational resilience and change-management standards.
Delivery and adoption: Support planning, prototyping, configuration, testing, rollout and transition to support. Partner with operations on pilots, training, communications and feedback so tools are adopted and effective in real working conditions.
Service and lifecycle management: Oversee solution health, availability, performance and supportability. Guide environments, licences, configuration, upgrades, releases, device refresh, documentation, support models and continuity arrangements.
Performance and improvement: Establish measures for adoption, task completion, user effort, device and application reliability, support demand and safety or productivity outcomes; use evidence and user feedback to improve the capability.
Vendor and stakeholder leadership: Build trusted relationships across Data Centre Operations and Technology, and hold vendors and service partners accountable for SLAs, KPIs, quality, knowledge transfer and delivery outcomes.
What you'll bring
Essential
Proven experience leading the design and implementation of enterprise mobility, digital workplace or field-workforce solutions in a large, multi-site or operationally complex organisation.
Strong understanding of mobile and wearable devices, mobile applications, device enrolment and configuration, unified endpoint management, application distribution and remote support.
Experience designing employee, contractor and shared-device access models using enterprise identity, role-based access and secure device controls.
Experience integrating mobile workforce applications with EAM or work management, collaboration, document, identity, service management, data or operational platforms.
Demonstrated ability to define and assure non-functional requirements including usability, availability, connectivity, offline operation, security, recoverability and supportability.
Experience delivering technology change from user discovery and prototyping through design, build, test, rollout, adoption and transition to operational support.
Strong understanding of IT service management, device and application lifecycle management, incident, problem, change and release practices.
Experience leading software and hardware vendors, systems integrators and managed service providers and holding partners accountable for service outcomes.
Strong stakeholder engagement and communication skills, with the ability to work effectively with field users, operational leaders, technical teams and executives.
Bachelor's degree in Information Technology, Engineering, Computer Science or a related discipline, or equivalent relevant experience; typically 8+ years in enterprise applications, mobility, workplace technology or operational environments.
Desirable
Experience in hyperscale data centres, colocation, utilities, telecommunications, facilities, infrastructure or another mission-critical operating environment.
Experience with RealWear, ruggedised devices, mixed device estates, mobile device management or unified endpoint management platforms.
Knowledge of EAM or CMMS mobility, digital work instructions, electronic inspections, permits, knowledge management and remote expert collaboration.
Experience improving solutions for frontline workers across regional or global operations, including accessibility, language, environmental and connectivity considerations.
Relevant certifications such as ITIL, TOGAF, cloud, architecture, endpoint management or vendor mobility certification; APJ or global experience is highly regarded.
Job Applicant Privacy Notice
EEO Statement
The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]
