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Open nowPosted 32 hours ago

Call Centre Agent

ReWorks Solutions

Where
South Africa
Work mode
Remote
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Your applicationOpen nowCall Centre AgentReWorks Solutions · South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ReWorks Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 32 hours ago

The posting

About the Role

We are looking for a customer-focused and professional Call Centre Agent to join our growing healthcare team. You will be the first point of contact for clients, assisting with appointment scheduling, handling enquiries, updating client records, and ensuring a positive customer experience.

The ideal candidate has previous call centre experience, excellent English communication skills, a professional telephone manner, and the ability to work efficiently in a fast-paced environment.

Requirements

Key Responsibilities

  • Handle inbound calls professionally and efficiently.
  • Schedule, reschedule, and confirm client appointments.
  • Respond to general enquiries and provide helpful, accurate information.
  • Capture and update client information accurately.
  • Coordinate schedules and communicate appointment changes.
  • Maintain accurate records using internal systems.
  • Multitask effectively while maintaining high service standards.
  • Collaborate with the wider team to ensure a seamless client experience.

Requirements

  • Previous call centre experience is essential.
  • Customer service experience in a fast-paced environment.
  • Excellent English communication skills with clear, easily understood speech.
  • A professional telephone manner and strong communication skills.
  • Good computer literacy and data-capturing skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and remain professional under pressure.
  • Flexibility to work rotating shifts, including weekends.
  • Ability to work independently in a remote environment.
  • Must be available to start immediately.

Working Schedule

This is a full-time remote position supporting US operations. Working hours will rotate between 9:00 AM and 9:00 PM Eastern Time, depending on business requirements. Candidates must be comfortable working weekends as part of the rotating schedule.

Ideal Candidate

The ideal candidate is friendly, reliable, patient, and customer-focused, with the confidence to handle calls professionally and assist clients with their needs. Strong communication, accuracy, and a consistent commitment to excellent customer service are essential for success in this role.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ReWorks Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ReWorks Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ReWorks Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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