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Open nowFirst seen 5 days ago

Head of Customer Success

RGH-Global Limited607 open roles

Where
London, United Kingdom
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Your applicationOpen nowHead of Customer SuccessRGH-Global Limited · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RGH-Global Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Head of Customer Success  We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts.

This strategic yet practical role will oversee the development of a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions.

You will lead a skilled team through a period of change, implementing streamlined processes, leveraging technology, and fostering a customer-first approach to achieve exceptional service and sustainable growth.

Key Responsibilities:

  • Inspire and develop a high-performing team through growth and transformation.
  • Create efficient, scalable processes and tech-driven workflows to enhance customer experience.
  • Drive customer retention and business outcomes using data insights.
  • Collaborate with product, operations, and sales teams to shape organizational strategy.
  • Support expansion into new regions.

What We Seek:

  • Extensive experience leading customer success in a B2B or technology-driven environment.
  • Proven ability to lead change and optimise processes.
  • Demonstrated success in achieving growth and retention through data and technology.
  • Strong communication and relationship-building skills.

This is a unique chance to shape a vital function in a dynamic, values-driven organisation.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RGH-Global Limited's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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