Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Service Assurance Director

RGH-Global Limited607 open roles

Where
Riyadh, Saudi Arabia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Assurance DirectorRGH-Global Limited · Riyadh, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RGH-Global Limited's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Position: Director of Service Assurance – Facilities Management (Education Portfolio)

Location: Riyadh - Saudi Arabia

Industry: Property, Facilities Management, Engineering

Nationality Requirement: Saudi Nationals Only

Join the Future of Facilities Management Asset Management in Saudi Arabia

This is a rare opportunity to shape the future of facilities management across one of Saudi Arabia's most important national assets: its education sector.

We are seeking an accomplished and forward‑thinking Director of Service Assurance to lead service quality, compliance, and continuous improvement across a diverse, multi‑site portfolio of schools and educational facilities nationwide. This role sits at the intersection of operational excellence, innovation, and social impact—playing a pivotal part in supporting learning environments that align with Saudi Vision 2030.

As the strategic authority for service assurance, you will ensure FM service partners consistently exceed contractual, regulatory, and performance expectations while introducing modern, data‑driven, and people‑centric approaches to service delivery. Acting as a trusted integrator between the Ministry of Education, school leadership, service providers, and the client, you will champion a culture of accountability, innovation, and long‑term value.

This role is ideally suited to a self‑starter with an auditor's rigour, a strategist's perspective, and an innovator's mindset.

Key Responsibilities

  • Define and lead a comprehensive service assurance framework that delivers measurable improvements in quality, compliance, and performance across all facilities.
  • Drive innovation in FM delivery, enhancing learning environments, student and staff wellbeing, and positive community outcomes.
  • Act as the primary interface with the Ministry of Education and key stakeholders, translating educational priorities into robust FM performance standards.
  • Lead performance audits, quality inspections, and HSE compliance programmes covering schools, administrative buildings, canteens, and school transport services.
  • Manage and inspire a geographically dispersed team of inspectors and auditors, ensuring consistent standards, rapid issue escalation, and real‑time, data‑led reporting.
  • Hold FM service providers to account against contractual obligations and implement structured improvement plans where performance gaps arise.
  • Embed a culture of continuous improvement, leveraging analytics, site intelligence, and user feedback to elevate service outcomes and stakeholder satisfaction.
  • Produce and present executive‑level reports, dashboards, compliance summaries, and risk insights for senior internal and client audiences.
  • Champion preventive maintenance, asset lifecycle planning, and emergency preparedness as foundations of long‑term service excellence.
  • Ensure full compliance with Saudi regulatory frameworks, education‑sector requirements, and cultural expectations across all operations.

Qualifications & Experience

  • Bachelor's degree in Engineering, Facilities Management, or a related technical discipline (Master's degree preferred).
  • Minimum 10 years' experience in Facilities Management, including 5+ years in a senior assurance, audit, or compliance leadership role.
  • Proven track record of introducing initiatives that improved service performance, innovation, or user wellbeing, ideally within education or regulated public‑sector environments.
  • Strong experience leading remote or regionally dispersed teams and driving performance consistency at scale.
  • Fluent in Arabic and English (written and spoken).
  • Advanced user of CAFM/CMMS platforms, performance dashboards, and reporting tools.
  • In‑depth knowledge of Saudi building codes, FM contracting models, and Vision 2030 objectives.

Key Competencies

  • Service Quality Assurance & Contract Compliance
  • Innovation & User‑Centric Service Design
  • Remote Team Leadership & Escalation Management
  • HSE Governance & Regulatory Expertise
  • Strategic Planning & Senior Stakeholder Engagement
  • Risk Management & Performance Analytics
  • Asset Management & Data‑Driven Decision Making

Key Areas of Focus

Depending on your level and specialization, you may be involved in:

  • Strategic Asset Planning & Lifecycle Optimization
  • Facilities & Infrastructure Maintenance
  • Engineering Systems Oversight (Electrical, HVAC, Plumbing, etc.)
  • Digital Asset Tracking & CMMS/CAFM Systems
  • Energy Efficiency & Sustainability Initiatives
  • Risk Management & Regulatory Compliance (ISO 55001, PAS 55, GACAR 139)

Technical & Behavioral Skills We Value

  • Facilities & Engineering Standards (ISO 9001, 14001, 55001)
  • CMMS/CAFM systems, GIS, and data analytics
  • Project Management (Primavera/MS Project)
  • Sustainability, Safety, and Risk Management
  • Collaboration, Critical Thinking, Customer Focu

Ready to Make an Impact?

Apply now and become a key player in Saudi Arabias infrastructure evolution. Whether you're building your career or leading the charge, your journey starts here.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against RGH-Global Limited's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RGH-Global Limited's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RGH-Global Limited's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.