The posting
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
The ideal candidate for this role will be responsible for a range of duties including elevating client experiences, driving sales, and developing a client development strategy utilizing CRM initiatives. This candidate is required to have a bachelor’s degree, along with 5-7 years of experience in a luxury retail environment. Additionally, prior supervisory experience is required, as well as the ability to lead teams to ensure they provide an exceptional client experience. Strong selling and closing skills are essential, along with proficiency in Excel and Word. The candidate should also be comfortable with travel and have strong networking abilities, particularly with high-profile events. Fluency in a foreign language relevant to the market is preferred. Excellent communication, problem-solving, and interpersonal skills are also key attributes we are seeking in this role.
What are we expecting from you?
Reporting to the Boutique Director, you will be responsible for assisting the Boutique Director with the overall management and enhancement of the Boutique, with the main objectives of building sales, developing and leading the sales teams, and achieving a sustainable high quality of service. As a Sales Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.
Responsibilities:
Collaborate with the Boutique Director to support and lead the sales team to consistently achieve or exceed sales targets, maintaining a strong presence on the sales floor.
Develop and implement client development strategies with new and existing clients, as well as prospecting in the database, while creating a long-term sales strategy to boost loyalty and sales volume.
Guide the team in achieving performance goals through feedback, coaching, and successful sales closures.
Lead by example on the sales floor, motivating the team, and aiding the Boutique Director in crafting short and mid-term strategies for client attraction, conversion, and retention.
Ensure the delivery of exceptional customer service, elevating the boutique experience to drive sales growth.
Assist Boutique Director in supporting and guiding the team in upholding all aspects of Van Cleef & Arpels standards regarding policies and procedures, maintaining a high level of operational standards.
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.
Richemont offers a generous compensation and benefits package for eligible employees.
