Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours agoWe saw it 37 min after it went up

Client Experience Consultant

Rimes Technologies25 open roles

Where
Manila, Phillipines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Experience ConsultantRimes Technologies · Manila, Phillipines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rimes Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Rimes Technologies postings stay open a median of 44 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted 6 hours ago

Rimes Technologies median: 44 days open

The posting

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Opportunity

Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate, and deliver financial data from a wide range of sources to over 350 clients. Client Managed Services owns this process and is the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client-facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services’ first line team proactively monitors exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries.

The Client Managed Services Feed Management team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally.

Client Managed Services team owns the technical relationship with the client; they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Client Experience team ensures the client’s service operates within a set of KPI’s and makes suitable adjustments to ensure it continues to do so. Service Performance teamwork with our clients to adapt to the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, the Client Experience team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunities to solve our clients’ challenges.

Key Responsibilities:

  • Customer Service: Deliver key information and analytical solutions to customers, enhancing their understanding and use of our products.
  • Monitoring and Troubleshooting: Oversee and troubleshoot the daily provision of data and services to maintain high-quality standards.
  • Query Resolution: Address and resolve client queries promptly, ensuring customer satisfaction.
  • Escalation Handling: Take charge of escalations from the Internal Operations team, working towards swift and efficient resolutions.
  • Client Communication: Manage interactions with clients, fostering positive relationships, and clear communication.
  • Performance Management: Guarantee the delivery of services in alignment with Key Performance Indicators (KPIs) to meet and exceed service standards.
  • Documentation: Engage in comprehensive documentation practices to maintain accurate records and support product and service quality.
  • Training and Demos: Organize and conduct training, demonstrations, and client call to educate and engage clients with our products and services.
  • Product Support: Assist in supporting the full suite of Rimes products to ensure seamless user experiences.

Who you are:

  • A confident fluent speaker with exceptional interpersonal skills
  • Previous work experience in the financial data industry
  • Have effective analytical and problem-solving skills
  • Graduate caliber, preferably in a finance, mathematics or a related field
  • Experience working with, querying, and manipulating data and large datasets
  • Sound working knowledge of financial spreadsheets and financial databases and applications
  • High proficiency with MS Excel
  • Knowledge and understanding of equity and fixed income indices
  • Knowledge of Python and hands-on experience with AI agents are considered advantages.
  • Flexible, enthusiastic and display a positive attitude
  • Able to multi-task, prioritize and meet deadlines and passionate to work on your own initiative
  • Attentive to detail, but also able to demonstrate a wide degree of creativity

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our Careers page to see our complete listings.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Rimes Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rimes Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rimes Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.