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Open nowPosted 6 days ago

Recepcionista de Hotel

Rituaali

Where
Itatiaia, RJ, Brasil
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Your applicationOpen nowRecepcionista de HotelRituaali · Itatiaia, RJ, Brasil
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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 6 days ago

The posting

Estamos em busca de uma pessoa comunicativa, acolhedora e organizada para fazer parte do nosso time Rituaali!

Se você gosta de atender pessoas, tem facilidade para lidar com diferentes situações e entende a importância de proporcionar uma experiência positiva aos hóspedes, essa oportunidade pode ser para você.

💼 PRINCIPAIS ATIVIDADES

· Recepcionar e atender os hóspedes com cordialidade, atenção e hospitalidade;

· Realizar os procedimentos de check-in e check-out, conferindo documentos, reservas e eventuais despesas;

· Atender ligações telefônicas e prestar informações sobre reservas, serviços e funcionamento do hotel;

· Realizar reservas de hospedagem, restaurantes e demais serviços oferecidos;

· Orientar os hóspedes sobre os serviços disponíveis no hotel e os atrativos da região;

· Administrar solicitações, alterações, cancelamentos e disponibilidades de quartos;

· Atender dúvidas, solicitações e reclamações, buscando soluções adequadas e satisfatórias;

· Manter o balcão e o ambiente da recepção organizados;

· Trabalhar em conjunto com os setores de Governança, Restaurante e demais equipes, garantindo um atendimento integrado;

· Participar de treinamentos e reuniões internas, contribuindo para a melhoria contínua dos serviços.

🎯 O QUE BUSCAMOS

Requisitos:

· Ensino médio completo;

· Conhecimento intermediário do Pacote Office;

· Boa comunicação verbal e escrita;

· Disponibilidade para trabalhar em diferentes horários e escalas.

Perfil profissional:

· Cordialidade, empatia e prazer em atender pessoas;

· Organização e atenção aos detalhes;

· Capacidade de ouvir e compreender as necessidades dos hóspedes;

· Proatividade e agilidade na resolução de problemas;

· Facilidade para lidar com imprevistos e situações delicadas;

· Bom relacionamento interpessoal;

VENHA FAZER PARTE DO NOSSO TIME!

No Rituaali, acreditamos que cada detalhe contribui para uma experiência especial. Buscamos pessoas que queiram fazer a diferença por meio de um atendimento atencioso, humano e de qualidade.

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