The posting
The Project Manager is responsible for managing client projects through and through and assisting Practice Director’s with the day-to-day project oversite. They will collaborate with Solution Architects and Application Developers to ensure small to medium-sized ERP implementation and consulting projects are properly documented and delivered on time within budget. They are accountable for project oversite and leading other team members to ensure successful implementations and excellent customer service is provided during implementation.
Responsibilities
- Clearly understand project scope, deliverables, assumptions, budget and due dates
- Work closely with the PMO Manager, Practice Director, Solution Architects and Application Developers to successfully deliver projects with high customer satisfaction
- Responsible for scheduling and facilitating successful project kickoff, ongoing status and project closing meetings
- Responsible for developing detailed project plans including milestones, due dates and client vs RKL tasks
- Manage project governance including steering committee meetings, sponsor meetings, project team meetings and project status reporting
- Identify and track project risks and issues; define mitigation and contingency plans
- Ensure project plans, task lists, user acceptance testing logs, deployment checklists, risk logs, issues logs are properly and timely maintained
- Ensure the quality and timely delivery of all project deliverables
- Manage multiple projects simultaneously with in a given practice area
- Responsible for identifying and communicating changes in scope and actively participating in preparing, modifying and reviewing change requests
- Manage and assist clients through proactive contact with prompt resolutions to issues and requests.
- Manage deliverables of third parties to ensure timely delivery and within specification
- Escalate non-resolvable matters to the Practice Director and Manager of Project Management
- Develop short and long-term goals with the ability to execute effectively
- Manage schedule by demonstrating effective time management skills
- Actively listen to team members to understand their needs; respond to requests in a timely manner; provide appropriate resolution of conflicts.
- Maintain confidentiality with external client information as well as internal employee and firm information.
- Build and maintain client relationships with business and technology stakeholders.
- Other duties as assigned
People Management/Relationships
- Takes initiative to be a team player (seeks out opportunities to help others)
- Treats everyone with respect
- Develops loyalty and trust with team
- Successfully adapts to different personalities and working styles
- Proactively and effectively communicates information regarding status issues to team members
- Holds self-accountable for assigned work; seeks continuous feedback to learn and develop in role; is open to new ideas and suggestions
Business Growth (if applicable)
Possesses an understanding of RKL’s business (service lines, competitors) and client service capabilities and the impact of technology upon the firm’s growth and success
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills
- Strong communication skills, written and verbal, to effectively interface with all levels of firm management and staff; ability to communicate issues and conclusions
- Ability to work independently and under pressure, meet deadlines and work on multiple projects simultaneously
- Collaboration with geographically disbursed teams
- Ability to multitask and manage multiple projects at once in a fast-paced environment
- Ability to shift focus and adapt to change, work well independently and in a team environment
- Strong problem-solving skills and situational understanding on when to escalate to management
- Excellent customer service and communication skills with the ability to articulate and present complex information concisely to both technical and non-technical audiences
- Excellent time management and organizational skills
- Team player with commercial awareness and cognizance of changing internal and external IT landscapes
Education, Experience and Certifications
- Bachelor’s degree in Management Information Systems, Computer Science, Accounting, Finance or related field
- 2+ years’ experience as a Project Manager within professional services firm
- Strong knowledge of Microsoft Office Suite, with advanced Excel skills
- Project management background including experience in working in a Project Management tool (e.g. Smartsheet)
- Ability to thrive and adapt in a fast-paced environment
- Excellent attention to detail with the ability to manage multiple projects
Essential Functions
- Must be able to remain in a stationary position as needed
- The person in this position needs to occasionally move about inside the office and at client offices to access file cabinets, office machinery etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Ability to communicate in a professional manner and exchange information with internal and external customers as needed
- Ability to lift/carry up to 20 pounds
- Ability to work outside of normal business hours and weekends as needed
- Ability to travel to local and non-local clients as needed, overnight travel may be required
- This job description is subject to change at any time and employee will be given additional responsibilities as assigned.
Salary Range:
$95,000 - $120,000
