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Open nowPosted 23 hours ago

Customer Service Officer

Robert Walters Belgium

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowCustomer Service OfficerRobert Walters Belgium · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 23 hours ago

The posting

For one of our clients, a company specialising in the petrochemical sector and located in the centre of Brussels, we are looking for a Customer Service Officer.

As a Customer Service Officier you will be responsible for the management of daily operations in the Customer Service Department and work closely together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.

Your responsibilities as a Customer Service Officer :

Customers :* Handle requests and claims from customers by phone and by email;* Contracts & files : check input, rebates & additional services contracts;* Follow-up marketing actions decided by the Benelux Country Manager;* Order of new customer cards and toll box;* Follow-up portfolio of customers;* Help train the customers to use autonomously extranet, customer portal etc.

General administration :* Mails (post) and the e-mails on the general mailbox;* Sales support for the sales representatives : invoice, edit credit notes, etc;* Reporting activities;* Back-up of colleagues (customer service, sales officer).

Network :* Administrative help to Technical Manager;* Manual acceptance authorization;* Follow up of fraud cases in stations;* Resolve and help customers on issues related to cards and tolls.

The ideal profile of a Customer Service Officer :* You have a perfect command of Dutch, both spoken and written. You also have a very good knowledge of French, both spoken and written. Knowledge of English is an asset.* You have initial experience in Customer Service, Customer Care or file management.* You have a good knowledge of IT tools (MS Office) and are familiar with CRM systems.* You are an organised person, you are willing to take initiative and you have good customer relations skills.* You can easily switch between different tasks and have strong communication skills.

Posting text belongs to the employer. Removal requests: contact us.

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