Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Principal Customer Success Consultant

roche1,481 open roles

Where
Shanghai
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPrincipal Customer Success Consultantroche · Shanghai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on roche's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. roche postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

roche median: 12 days open

The posting

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Summary:

As a (Principal) Customer Success Consultant, you will act as the dedicated trusted advisor and on-site delivery expert responsible for the end-to-end implementation, adoption, and value realization of Roche’s AI and digital solutions in clinical and hospital environments. Bridging cutting-edge AI technologies, clinical workflows, and customer stakeholders, you will drive on-site deployment, conduct complex cross-functional stakeholder communication, resolve operational and technical roadblocks, and cultivate long-term customer satisfaction and business expansion.

The Opportunity:

1.On-site Solution Implementation & Delivery Excellence

  • End-to-End Implementation Management: Lead the deployment preparation, workflow streamlining, system integration, data interface connection, and pilot operational roll-out of Roche AI and digital solutions in hospital clinical laboratories, pathology departments, IT departments, and hospital management environments.
  • Workflow Adaptation & Reshaping: Deeply align with actual clinical workflows across hospitals to optimize and calibrate AI algorithm parameters and system functions, seamlessly integrating standard AI products into hospital-specific protocols to ensure optimal usability and clinical adherence.
  • On-site Risk & Issue Resolution: Serve as the first-line on-site owner to swiftly troubleshoot and resolve operational and technical bottlenecks (e.g., system interoperability, network firewalls, data standard discrepancies, model edge cases), collaborating closely with RIS and technical support to guarantee on time milestone delivery.

2. Clinical Stakeholder Engagement & Change Management

  • High-Level Stakeholder Alignment: Build trusted advisory relationships with lab directors, leading clinicians, chief technicians, hospital CIOs/IT heads, and hospital leadership; articulate AI technical logic, safety boundaries, clinical utility, and operational ROI in clear business and medical language.
  • Clinical Enablement & Training System: Design and deliver tailored user training, bedside mentoring, and change-management enablement for frontline lab practitioners and clinicians, minimizing friction and fostering active, habitual adoption.
  • User Feedback & Product Continuous Feedback Loop: Systematically capture, synthesize, and prioritize real-world clinical feedback, corner cases, and feature enhancements; collaborate tightly with Product Owners and AI Business Innovation Consultants to fuel product iteration and algorithmic refinement.

3. Other Tasks:

  • Knowledge Assets & Best Practice Codification: Codify on-site implementation SOPs, deployment of playbooks and troubleshooting repositories to enrich the enterprise-level AI Delivery Knowledge Hub.
  • Ad-hoc Projects: Handle ad-hoc projects per Superior and Management's request, and support cross-regional emergency initiatives.

Who you are:

  • Master’s degree or above in Computer Science, Software Engineering, Medical Informatics, Biomedical Engineering, Bioinformatics, Clinical Medicine, or related disciplines (exceptional bachelor’s degree holders will also be considered).
  • 5+ years of hands-on experience in on-site implementation, solution delivery, technical consulting, or customer success for enterprise healthcare software, IVD digital solutions, hospital HIS/LIS/PACS systems, or healthcare AI applications.
  • At least 3+ years in a Principal, Lead Consultant, or Senior Project Delivery Lead role steering full lifecycle deployments in Tier-3 Class-A hospitals.
  • Proven background in leading multinational IVD/MedTech corporations (MNC), top-tier healthcare AI tech firms, or renowned digital healthcare consulting practices are highly preferred.
  • AI Technical Delivery Acumen: Familiar with fundamental principles, validation metrics, and performance limits of Machine Learning, Deep Learning, Large Language Models (LLM), and Computer Vision (in digital pathology/diagnostics). Proficient in hospital IT network infrastructure, interface communication standards (HL7, DICOM, FHIR), system integration troubleshooting & SQL （ETL）, Python/Java.
  • Clinical Workflow Insight: Understanding of routine clinical lab workflows, pathology diagnostic pathways, hospital QC/QA regulations, and multidisciplinary coordination, enabling fluent engagement with lab directors and clinicians in their medical vernacular.
  • Stakeholder Engagement & Change Leadership: Exceptional empathy, stress resilience, and political savvy to negotiate, build consensus, and drive forward momentum across diverse hospital stakeholders in high-pressure environments.
  • Communication & Language): Strong structured thinking, executive-level presentation, and client workshop facilitation capabilities. Fluent native Mandarin and proficient
  • professional English (verbal and written) for cross-functional and global collaboration.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against roche's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on roche's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    roche's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.