The posting
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Posting: Principal Member of Technical Staff, Digital Wallet Team at Salesforce
About the Team
The Digital Wallet team powers consumption-based pricing at Salesforce. We give customers real-time visibility and control over how they use consumption-based products — so they pay only for what they use, and can budget, forecast, and optimize with total confidence. Digital Wallet drives near-real-time usage and consumption tracking across products like Agentforce and Data 360, powering consumption cards, entitlement draw-down, consumption insights, and proactive notifications. We own high-scale, business-critical systems where accuracy and reliability directly protect customer trust and Salesforce revenue.
Role Overview
We're looking for a dynamic Principal Member of Technical Staff (PMTS) to lead the technical direction of our most complex, high-scale consumption and usage-metering systems. This is a senior, hands-on technical leadership role — you'll set architecture, drive execution, and own delivery end-to-end across the full software development lifecycle, from design and code through rollout and long-term production ownership. You're the force multiplier: the go-to technical authority across team boundaries, the one who raises the bar through reviews and mentorship, and the one whose architectural calls keep Digital Wallet accurate, performant, and scalable for every Salesforce customer.
Key Responsibilities
- Own the technical direction for one or more teams within Digital Wallet — across our full distributed systems stack — driving performance, scalability, and security without compromise.
- Architect and ship complex, end-to-end features spanning multiple services, systems, and teams — from near-real-time usage ingestion and entitlement draw-down through consumption insights and customer-facing experiences.
- Author the architectural documents, design specs, and test strategies that multiple teams build against; set and approve test plans with rigorous attention to accuracy, reliability, performance, and scalability.
- Be the definitive technical voice for your team(s) on cross-boundary plans and problems — negotiate interfaces and resolve conflicts with peer teams (Data 360, billing, provisioning) so everything integrates seamlessly.
- Take ownership of Customer Trust for consumption and billing accuracy: define SLIs/SLOs, design telemetry and rollout strategy across pre-release, canary, and staggered releases, and lead through critical incidents to minimize customer impact.
- Set a bold, multi-release technical vision — manage backlog and tech debt with judgment, balancing calculated risk against long-term business needs.
- Set the bar for design reviews, code reviews, testing, and CI practices across your teams.
- Mentor and elevate senior/lead engineers and peer teams, primarily through reviews, and lead service-ownership practices — on-call rotations, readiness reviews, and automation.
- Command the room: explain broad initiatives, high-level architecture, and technical vision with clarity and confidence to VP-level leadership, Product, and cross-functional stakeholders.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
- 10+ years of experience in software engineering, with a strong track record of designing and delivering large-scale distributed systems.
- Demonstrated history as a senior IC driving architecture and execution across multiple teams or domains.
- Mastery of engineering fundamentals — fault tolerance, concurrency, API design, data modeling, maintainability, security, scalability, testability — across multiple domains.
- Hands-on experience across the full SDLC (hybrid engineering), owning features end-to-end from design through production support.
- Experience building high-scale services across both Platform (Core) and Off-Core / distributed service environments.
- Strong ability to communicate technical vision, trade-offs, and strategy to both technical and non-technical stakeholders, up to VP level.
- Proven ability to mentor engineers and elevate the technical capabilities of the teams you work with.
- Passion for innovation and staying current with industry trends and technologies.
Preferred Qualifications
- Experience with consumption-based / usage-based pricing, metering, entitlement, or billing systems and related technologies.
- Familiarity with near-real-time data pipelines, usage aggregation, and financial-grade data accuracy.
- Familiarity with Salesforce’s Data 360 and Salesforce's Core and Off-Core architecture and integrations.
- Deep experience driving operational maturity — post-incident reviews, process improvement, best practices for critical systems.
- Skill translating broad business goals into sharp, actionable technical roadmaps.
Why Join the Digital Wallet Team
- Drive innovation in consumption-based pricing for Salesforce's fastest-growing products, including Agentforce and Data 360.
- Build systems with direct, outsized impact on customers and on Salesforce's revenue and trust.
- Join a collaborative, inclusive team that values diversity and bold thinking.
- Grow fast with continuous learning and development opportunities.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
