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Open nowPosted 346 days ago

Mitarbeiter (m/w/d) im technischen Support

Samhammer AG6 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowMitarbeiter (m/w/d) im technischen SupportSamhammer AG · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Samhammer AG's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Samhammer AG postings stay open a median of 2 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 346 days ago

Samhammer AG median: 2 days open

The posting

Das erwartet Dich

Du bist technikaffin, kommunikationsstark und hast Spaß am direkten Kundenkontakt? Dann bring Deine Fähigkeiten in unser wachsendes Support-Team ein: Du analysierst Störungen, findest smarte Lösungen und sorgst dafür, dass die Systeme unseres Kunden reibungslos laufen.

Zu Deinen Aufgaben gehören

  • Du bist erste Ansprechperson im 1st Level Support für unsere Kunden und unterstützt bei Hard- und Softwarefragen – telefonisch und schriftlich
  • Du analysierst technische Störungen und leitest komplexere Fälle strukturiert weiter
  • Du dokumentierst alle Supportanfragen im Ticketsystem und übernimmst Verantwortung für die Bearbeitung
  • Du betreust eine Vielzahl von IT-Systemen – z. B. Kassensysteme, Router, PCs, EC-Geräte, Headsets, MDEs und Leergutautomaten
  • Du arbeitest im B2B-Support und betreust unsere Kunden auf Deutsch (mind. C1-Niveau) sowie bei Bedarf auf Englisch
  • Du erkennst wiederkehrende Störungen und gibst sie an die richtigen Stellen weiter
  • Du unterstützt neue Kolleg*innen bei der Einarbeitung und teilst Dein Wissen im Team

Das bringst Du bereits mit

  • Du bringst Erfahrung im 1st Level Support mit Kunden mit
  • Du kommunizierst klar, freundlich und sicher – mündlich wie schriftlich auf Deutsch (mind. C1-Niveau), Englischkenntnisse sind wünschenswert
  • Du lernst schnell, findest Dich auch in neuen Systemen schnell zurecht und scheust Dich nicht vor technischen Anfragen
  • Du arbeitest selbstständig, lösungsorientiert und zeigst Eigeninitiative sowie Organisationsgeschick
  • Auch in herausfordernden Situationen bleibst Du entscheidungsfähig und behältst den Überblick
  • Du arbeitest gern im Team, bist serviceorientiert und gehst professionell mit unterschiedlichen Gesprächspartnern um
  • Flexibilität in den Einsatzzeiten erforderlich (Wochenenddienste, Abenddienste)
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  1. A CV for this posting

    Written against Samhammer AG's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Samhammer AG's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Samhammer AG's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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