The posting
Job Description
Samsonite is seeking an experienced and motivated Assistant Store Manager to support the leadership of our South Yarra store. This is an exciting opportunity for a hands-on retail leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering outstanding customer service and commercial results.
About the Role
Reporting to the Store Manager, you will play a key role in the daily operation of the store, supporting sales performance, team leadership, customer experience, and operational excellence. You will lead by example on the shop floor, coach team members to achieve their potential, and take ownership of store operations in the Store Manager's absence.
Key Responsibilities
- Support the achievement of sales budgets and key performance indicators
- Deliver exceptional customer experiences and foster a customer-first culture
- Assist with the day-to-day running of the store, including merchandising, stock management and visual presentation
- Provide coaching, training and leadership to team members
- Support recruitment, onboarding and employee development initiatives
- Manage customer enquiries, feedback and issue resolution
- Ensure compliance with company policies, airport security requirements and workplace safety standards
- Assist with rostering, reporting, administration and labour management
- Maintain strong inventory control, stock security and loss prevention practices
- Lead store operations when the Store Manager is unavailable
About You
- Previous experience in a retail leadership role, ideally as an Assistant Store Manager or Senior Retail Supervisor
- Proven ability to drive sales and achieve performance targets
- Strong people leadership, coaching and communication skills
- Customer-focused with a passion for delivering exceptional service
- Organised, proactive and able to prioritise in a fast-paced environment
- Experience with stock management, visual merchandising and store operations
- Flexible availability, including weekends and public holidays as required
- Ability to obtain and maintain Melbourne Airport security clearance requirements
About Us
Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.
Why you'll love working here:
- Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
What we value:
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.
Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
