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Open nowPosted 37 hours ago

Director of Caddie Services at Sand Valley

Sand Valley38 open roles

Where
Nekoosa, WI
Work mode
On site
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Your applicationOpen nowDirector of Caddie Services at Sand ValleySand Valley · Nekoosa, WI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sand Valley's own form.

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Sand Valley postings stay open a median of 57 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 37 hours ago

Sand Valley median: 57 days open

The posting

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, prehistoric sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the twelfth Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

Essential Duties and Responsibilities

  • Oversee daily caddie operations across all six courses; forecast demand and coordinate contractor availability, loops, tee times, assignments, and supervisory coverage in response to guest itineraries and seasonal volume.
  • Coordinate caddie recruitment, screening, orientation, availability, and assignments in keeping with applicable arrangements; separately oversee recruitment, onboarding, training, and retention of junior caddies.
  • Maintain accurate systems for scheduling, contractor assignments, communication, evaluations, and program records; establish contingency plans for weather delays, schedule changes, and peak demand.
  • Partner with golf shops, reservations, tournaments, and other departments to anticipate group needs and ensure appropriate caddie coverage.
  • Establish and communicate consistent service expectations for caddie experiences, including professionalism, course knowledge, pace of play, etiquette, equipment care, safety, and guest engagement.
  • Lead, coach, and develop caddie supervisors, junior caddies, and administrative team members through training, performance evaluations, feedback, and ongoing development.
  • Foster a positive, inclusive, and service-minded environment that encourages teamwork, accountability, development, and retention.
  • Monitor guest feedback and caddie service evaluations, address concerns professionally, and implement improvements in partnership with the golf operations team.
  • Assist with the Junior Caddie Training Program, including recruitment, instruction, practical training, evaluations, mentorship, and progress records.
  • Help identify and mentor qualified Evans Scholarship candidates, providing guidance on eligibility, academic expectations, caddie records, and the application process in collaboration with families, schools, and scholarship representatives.
  • Assist with departmental staffing forecasts, budgets, cost controls, reporting, and operational process improvements.
  • Apply company operating and safety policies and consult appropriate internal partners regarding independent contractor, legal, and tax considerations.
  • Represent Sand Valley at recruitment events, school presentations, community outreach, and meetings with external partners; perform other related duties as assigned.

Qualifications

  • Minimum of five years of management or supervisory experience, preferably in golf operations, caddie services, hospitality, recreation, or a related service field.
  • Demonstrated ability to lead and develop team members, coordinate seasonal staffing, and deliver exceptional guest service.
  • Experience with scheduling, forecasting, training, performance management, and operational accountability.
  • Strong communication, organization, problem-solving, and computer skills, including spreadsheets, email, and scheduling systems.
  • Sound judgment, professionalism, basic mathematical skills, and flexibility to work early mornings, evenings, weekends, holidays, and peak-season periods.
  • Valid driver’s license and a driving record that meets Sand Valley’s motor vehicle operating standards.
  • Bachelor’s degree in hospitality, business, sports management, golf management, or a related field.
  • Experience in high-volume golf operations, working with independent caddie contractors, or administering junior caddie, youth development, or scholarship programs.

Physical Requirements

  • Stand, walk, push, pull, grasp, bend, and kneel for extended periods, including up to five hours at a time, across golf courses and uneven terrain.
  • Lift up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly.
  • Operate golf cars and other role-related vehicles or equipment as needed; travel throughout the resort and identify operational or safety concerns.
  • Use two-way radios and other communication equipment while coordinating work across resort grounds.
  • Reasonable accommodations may be made in accordance with applicable law.

Working Conditions

  • Work is performed indoors and outdoors across golf shop, practice, and course environments.
  • Outdoor work may involve changing weather, uneven terrain, golf balls, moving golf cars, maintenance equipment, and golf course maintenance activities.
  • Schedules include early mornings, evenings, weekends, holidays, and extended hours during events and peak golf season.
  • Driving or operating golf cars and other authorized vehicles may be required for resort duties.
  • Compliance with safety procedures is required.

Perks

  • Golf Privileges
  • Retail & Restaurant Discounts
  • Team Member Meal Program
  • Uniform Benefit
  • Employee Assistance Program

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

#sandvalley

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