The posting
The Sales Administrator will provide administrative support to the sales team and serve as a point of contact for customer enquiries relating to products, quotations, orders and deliveries. You will help ensure accurate sales documentation, timely follow-ups and smooth coordination between customers, sales representatives and internal departments.
Roles & Responsibilities:
- Attend to calls on the company’s main telephone line, handle general enquiries and direct callers to the appropriate personnel.
- Maintain accurate and up-to-date supplier, customer and sales records.
- Track customer correspondence and follow up with sales representatives on outstanding enquiries and action items.
- Coordinate with internal departments on sales-related administrative matters, order requirements and delivery arrangements.
- Enter and update sales data, and maintain an organised and accessible filing system.
- Prepare accurate cost calculations and customer quotations based on specifications and pricing guidelines.
- Prepare and process VWOs and VQs, ensuring accuracy and completeness of supporting documentation.
- Prepare and amend RA drawings as required.
- Compile sales reports and track key performance indicators to support the monitoring of individual and team performance.
- Any other ad-hoc sales administrative related duties.
Requirements:
- GCE ‘O’ Level, Higher Nitec or Diploma, preferably in Business Administration, Business Management or a related discipline.
- Prior experience in sales administration, customer service or a busy office environment would be an advantage.
- Strong organisational and time management skills, with a high level of accuracy and attention to detail.
- Comfortable working with numbers, preparing quotations and compiling reports.
- Ability to manage multiple priorities and adapt to changing requirements.
- Good written and verbal communication skills, with a professional telephone manner and a customer-focused approach.
- Strong interpersonal skills and the ability to work effectively across departments.
- Willingness to learn to prepare RA drawings and process sales documentation.
- A proactive and resourceful approach to resolving issues and following through on tasks.



