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Open nowPosted 2 days ago

Customer Service Officer

Satellite Office140 open roles

Where
Pasig, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Service OfficerSatellite Office · Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Satellite Office's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Satellite Office postings stay open a median of 4 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 2 days ago

Satellite Office median: 4 days open

The posting

Position Summary

Working from home as part of our customer service team, you will provide friendly, professional voice-based support to customers across phone channels. The role focuses on delivering first-contact resolution, managing enquiries and complaints, client retention initiatives. This position requires excellent verbal communication, empathy, and the ability to work to KPIs in a fast-paced remote environment.

Key Accountabilities/Responsibilities

The responsibilities include the following:

  • Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible.
  • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures.
  • Implement client retention strategies to maximise long-term satisfaction and loyalty among members.
  • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT).
  • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution.
  • Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions.
  • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.

Communication & Teamwork

  • Communicate clearly and professionally with customers and colleagues, adapting style to suit the situation.
  • Collaborate with colleagues and managers to share knowledge and support team goals.

Qualifications and Experience Required

  • Previous customer service experience, ideally in a call centre or voice support environment.
  • Excellent verbal communication and active listening skills.
  • Strong problem-solving abilities with a solution-focused mindset and empathy for customers.
  • Proficiency with CRM systems and telephony platforms;
  • Comfortable working remotely with effective time management and a reliable home working environment.
  • Ability to multitask, maintain attention to detail and handle numerical information accurately.
  • Experience in customer retention or subscription management is desirable.
  • Team player with a positive attitude towards continuous improvement.

Additional Information

  • This is a remote, voice-focused role requiring a quiet, professional home working environment and reliable broadband connectivity.
  • Hours may include early mornings, evenings or weekend shifts depending on customer demand; full details will be provided during the recruitment process.
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  1. A CV for this posting

    Written against Satellite Office's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Satellite Office's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Satellite Office's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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