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Open nowPosted 5 hours ago

Customer Service & Order Administration Coordinator

Satellite Office135 open roles

Where
Pasig, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Service & Order Administration CoordinatorSatellite Office · Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Satellite Office's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Satellite Office postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 5 hours ago

Satellite Office median: 6 days open

The posting

Be the friendly voice that customers rely on.

About the role

An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.

What you'll do

  • Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged
  • Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation
  • Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer
  • Politely follow up on payments from an approved call list, and record every outcome clearly
  • Log everything in shared systems so calls, notes and next steps are visible to the team
  • Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts
  • Support the Australian office with basic reports, filing and admin as needed

What you'll bring

  • 3+ years' experience in customer service, sales support, order entry or call-based B2B administration
  • Excellent spoken and written English, with a clear, confident phone manner
  • Experience with inbound and outbound customer calls
  • Strong order-entry accuracy: product codes, quantities, addresses, special instructions
  • Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours
  • Comfort contacting customers to ask for a payment update. You don't need a collections background
  • Confidence with Outlook, Excel, shared folders and Teams
  • A home-office set-up with reliable high-speed internet, a quality headset and a quiet space
  • Availability to work Monday–Friday on Australian business hours

Nice to have

  • Experience supporting Australian, NZ, UK or US wholesale or distribution customers
  • Background in consumer products, wholesale, distribution or a multi-SKU business
  • Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics

What's in it for you

  • Full-time, work-from-home, Monday to Friday
  • Real ownership: be the dependable first contact for a loyal customer base
  • Learn as you grow: the products and processes are taught, and responsibility grows with you
  • Close support: work alongside an experienced customer service lead with direct access to management

Ready to be the voice customers look forward to hearing?

Apply now!

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  1. A CV for this posting

    Written against Satellite Office's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Satellite Office's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Satellite Office's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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