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Open nowPosted 3 days ago

Customer Success Engineer

Satellite Office129 open roles

Where
Pasig, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Success EngineerSatellite Office · Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Satellite Office's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Satellite Office postings stay open a median of 23 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 3 days ago

Satellite Office median: 23 days open

The posting

Role Purpose

The Customer Success Security Engineer role is pivotal in delivering and supporting the customer success service offerings that organization provides. This role combines hands-on implementation, reporting and customer workshops. This ensures organizational customers receive high-value, strategic security outcomes, tailored to their business needs.

Key Responsibilities

❖ Escalate and report to the Head of Security Engineering.

❖ Manage and ensure the delivery of the Customer Success service offering including. o Customer Success Reviews o Customer Success support

❖ Conduct operational reviews for customers by analyzing security configurations, assessing risks and service performance, identifying improvement opportunities, and delivering actionable recommendations aligned with industry best practices and business objectives.

❖ Assist in the implementation, monitoring, and support of security technologies across customer environments, including SIEM, EDR, Email/Web Security, and Cloud Security tools.

❖ Respond to customer queries and escalations with professionalism and a focus on accurate, timely resolution.

❖ Conduct initial troubleshooting, log analysis, and issue investigation across supported platforms. ❖ Maintain high-quality technical documentation and contribute to service transition artefacts.

❖ Participate in internal knowledge sharing, security research, and training initiatives.

❖ Engage with customers in a professional and responsive manner to support ongoing service delivery.

❖ Escalate complex issues appropriately and contribute to root cause analysis and resolution tracking.

❖ Stay up to date on security best practices, emerging threats, and vendor technologies relevant to the role.

❖ Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape. Key Competencies and Performance Indicators (KPIs)

❖ Timely and accurate completion of assigned technical tasks and support requests

❖ Positive customer feedback on responsiveness and service quality

❖ Reduction in repeated issues through effective documentation and escalation

❖ Active participation in team meetings, training, and process improvement efforts

❖ Completion of required documentation to internal QA standards

❖ Consistent progress toward upskilling and certification milestones

Personal Attributes

❖ Clear and professional communicator with strong attention to detail

❖ Eagerness to learn and contribute in a collaborative team environment

❖ Strong problem-solving mindset and willingness to take ownership of assigned tasks

❖ Customer-oriented with a focus on delivering quality outcomes

❖ Adaptable and organised, able to manage competing tasks effectively

❖ Receptive to feedback and committed to continuous improvement

Qualifications

❖ 1–3 years of experience in Security Engineering or IT Support with a focus on security

❖ Preferably a Diploma in Security o Strong understanding of cyber-attack tactics, techniques and procedures, threat modelling

❖ Staying up to date with latest attacks and threat landscape changes

❖ Understanding of some of the following technologies. o Mimecast Email Security o CrowdStrike o Abnormal Email Security o DMARC o Microsoft Defender o Secure Web Gateway Services (Netskope, ZScaler)

❖ Technical experience in general information security best practices, TCP/IP networking and routing fundamentals, Unix/Linux system administration, network troubleshooting, intrusion detection/prevention.

❖ Knowledge of Microsoft architecture and network security framework

❖ High activity rates, strong work ethic, ability to multi-task and work to deadlines

❖ Excellent Microsoft Office skills (Word, Excel, PowerPoint) 3

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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