Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 29 hours ago

Senior Customer Engagement Specialist | AU-Facing Contact Centre | Daytime Hours

Satellite Office135 open roles

Where
Taguig, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Engagement Specialist | AU-Facing Contact Centre | Daytime HoursSatellite Office · Taguig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Satellite Office's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Satellite Office postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 29 hours ago

Satellite Office median: 12 days open

The posting

Your calls are warm, your customers already want to talk to you, and your work has a clear result: a booked appointment or a returning customer. If you’re a customer service pro who enjoys a little healthy target-chasing, this is a sales-flavored role without the cold calling.

About the Role

You’ll join the contact centre team of Australia’s largest used vehicle retailer, based in Perth, as a Senior Customer Engagement Specialist. You’ll turn incoming enquiries into confirmed appointments for the sales team and keep existing customers coming back by booking their vehicle services. Every outbound call is a warm one, and you’ll work across phone, email, SMS and other digital channels. As a senior member of the team, you’ll also be the go-to person for trickier calls and a friendly guide for newer teammates.

What You’ll Do

  • Respond to inbound enquiries and follow up leads across phone, email, SMS and digital channels
  • Book qualified appointments for the sales team
  • Make warm outbound calls to existing customers to promote and book vehicle services
  • Use a consultative, low-pressure approach to handle hesitations and objections
  • Take escalated calls and resolve them with ownership
  • Keep customer records and the database accurate and up to date
  • Coach and support new hires as they settle in
  • Work toward team targets while keeping every customer interaction positive

What You’ll Bring

  • Contact centre experience, with a strong track record in customer service, sales support or appointment-setting
  • Confident objection handling and a soft-sell style that builds trust rather than pressure
  • Excellent written and spoken English, with a warm, natural tone for Australian customers
  • Comfort handling both inbound and outbound calls across multiple channels
  • Accurate, tidy record-keeping in CRM or similar systems
  • Independent problem-solving, including taking on escalated calls
  • Availability for a rotating schedule, including weekends (5 days a week with 2 consecutive rest days, shifts between 6:00 AM and 10:00 PM Manila time)
  • Steady motivation in a high-volume environment where consistency matters

Nice to Have

  • Experience in automotive, retail, telco, insurance or other consultative sales settings
  • Previous experience as a buddy, trainer or SME
  • Experience with AU-facing accounts or Australian customers
  • Experience supporting priority or premium customer accounts

What’s In It For You

  • Daytime-friendly hours: Manila and Perth share a time zone, so there are no graveyard shifts
  • Warm calls only: no cold calling
  • A built-in support network of fellow contact centre consultants
  • Room to grow: your mentoring and escalation work builds your profile for leadership roles
  • A recognizable brand: you’ll represent a well-known, leading name in the Australian automotive market

Call to Action

If you’re ready to turn great conversations into real results, we’d love to hear from you. Send us your CV today and one of our recruiters will be in touch to walk you through the role, schedule options and next steps.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Satellite Office's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Satellite Office's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Satellite Office's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.