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Open nowPosted yesterday

Customer Success Manager – B2B SaaS | Mid-Market & Enterprise

Scaleflex3 open roles

Where
Lille, Département du Nord, Франция
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Your applicationOpen nowCustomer Success Manager – B2B SaaS | Mid-Market & EnterpriseScaleflex · Lille, Département du Nord, Франция

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

The posting

Location: Europe – Hybrid (where employment is supported) Start date: ASAP About Scaleflex Scaleflex is an international B2B SaaS company helping mid-market and enterprise customers worldwide streamline digital content operations. Our solutions help brands centralize and manage digital assets, automate image and media optimization, and deliver high-quality visual content across websites, e-commerce platforms, and digital channels. Our offering brings together Digital Asset Management (DAM), Media Optimization (DMO / Cloudimage), and practical Visual AI, with a flexible architecture designed for complex, multi-brand environments. With a team of 50 people across Europe and Asia, we combine international ambition with the agility of a close-knit team. We value customer-centric thinking, ownership, open communication, and collaboration. Your expertise and initiative can make a visible impact. Your Mission & Key Responsibilities Own Enterprise and Mid-Market Customer Success across a portfolio of international B2B SaaS customers. As a trusted advisor, manage the customer lifecycle from onboarding and adoption through renewal, delivering measurable value and protecting recurring revenue. This hands-on role combines executive stakeholder management, structured project management, technical curiosity, and commercial accountability. Onboarding & Adoption Lead customer onboarding and implementation projects with technical teams, aligning scope, owners, milestones, and timelines. Build outcome-focused success plans and accelerate time-to-value through enablement, training, and best practices. Account Management & Customer Health Build executive relationships and manage business and technical stakeholders across globally distributed customer teams. Monitor customer health, product usage, engagement, and satisfaction; anticipate churn risks and execute recovery plans. Run regular check-ins and business reviews, demonstrating value and advocating for customer needs internally. Retention, Renewals & Expansion Own SaaS renewal management and customer retention, protecting recurring revenue and reducing churn across your portfolio. Lead renewal discussions within agreed commercial guidelines; identify account expansion opportunities and partner with Sales. Build customer advocacy and report on renewal forecasts, adoption, customer satisfaction, and retention metrics. Process & Collaboration Maintain accurate account records, success plans, activities, and forecasts in HubSpot. Coordinate cross-functional projects and escalations with clear accountability and timely customer communication. Help develop scalable Customer Success playbooks, processes, and customer engagement initiatives. Requirements Must-Have 5+ years in B2B SaaS Customer Success or strategic Account Management, with direct ownership of mid-market or enterprise accounts. Demonstrated success in customer onboarding, product adoption, SaaS renewals, churn prevention, and measurable customer outcomes. Customer-centric mindset, executive stakeholder management skills, and confidence in commercial renewal conversations. Solid project management skills: organize priorities, coordinate stakeholders, and deliver cross-functional initiatives. Ability to explain technical SaaS products to both business and technical audiences. Proactive, autonomous, data-driven approach to customer lifecycle management; strong communication and problem-solving skills. Experience with CRM or CS tools such as HubSpot, Salesforce, Gainsight, ChurnZero, or equivalent. Languages Professional fluency in English and French, written and spoken. German is a plus. Nice-to-Have Experience in MarTech, e-commerce, content, or cloud solutions (DAM, PIM, CMS, DXP, media optimization). Familiarity with API-first or developer-oriented products. Experience supporting internationally distributed customers and multi-brand organizations. Benefits Meaningful ownership of a strategic customer portfolio, with autonomy and direct impact on customer outcomes. A positive, collaborative, multicultural team with close cross-functional and leadership interaction. Opportunity to help shape scalable Customer Success practices in a growing international SaaS company. Professional development and exposure to complex global customer environments. Base salary plus performance-based variable compensation (details to be confirmed). Hybrid working arrangements, subject to location and company policies. Hiring Process HR screening: experience, motivation, languages, and practical fit. Chief Experience Officer interview: customer strategy, project execution, and commercial ownership. Practical case study and team-fit discussion with Chief Experience Officer and Chief Sales Officer.

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