Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Software Support Engineer — B2B SaaS | Technical Customer Support

Scaleflex3 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSoftware Support Engineer — B2B SaaS | Technical Customer SupportScaleflex · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Scaleflex's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

The posting

Location: Fully Remote — Bangalore, India preferred; other eligible locations considered. Working Hours: US or Oceania business hours, with flexibility to support the European team when required. About Scaleflex Scaleflex is an international B2B SaaS company helping mid-market and enterprise customers worldwide streamline digital content operations. Our Digital Asset Management (DAM), Media Optimization (DMO / Cloudimage), and Visual AI solutions help brands organize digital assets, optimize images and media, and deliver visual content across websites, e-commerce platforms, and digital channels. With around 50 colleagues across Europe and Asia, we combine international ambition with the agility of a close-knit team. We value customer-centric thinking, technical curiosity, ownership, and open collaboration. We are seeking a hands-on Software Support Engineer who can independently troubleshoot complex customer issues, communicate clearly, and contribute to reliable, scalable technical support. Specific Responsibilities Own technical support tickets in Zendesk/Jira from investigation through resolution, providing timely, empathetic customer updates. Troubleshoot SaaS application, configuration, integration, and performance issues using browser DevTools, logs, SQL queries, and diagnostic tools. Investigate REST API issues including authentication, HTTP status codes, JSON payloads, and rate limits. Monitor application and infrastructure health, assess incidents, and escalate customer-impacting issues promptly. Reproduce bugs, document evidence and steps to reproduce, and partner with QA and Engineering on root cause analysis. Handle live-chat technical questions from customers and prospects; route qualified commercial inquiries to Sales. Create knowledge base articles and troubleshooting guides to reduce recurring issues and improve self-service. Support Implementation teams with customer configurations and integrations; coordinate clear handovers across time zones. Identify recurring patterns and propose improvements to support processes, automation, and product reliability. Shift & Availability Requirements Work a defined primary shift covering either US or Oceania business hours. For India-based hires, US coverage generally involves evening/night hours; Oceania coverage generally involves early mornings. Provide occasional flexibility for EU-time-zone training, meetings, urgent escalations, and handovers; schedule and frequency to be agreed in advance. Requirements You are a customer-centric problem solver who enjoys understanding software deeply, taking ownership, and making technical topics accessible. You work autonomously in a remote, international team, prioritize effectively, and know when to escalate. Must-Have Hands-on experience in Technical Support, Software Support Engineering, Application Support, or Developer Support for SaaS, cloud, or web products. Strong analytical troubleshooting and root cause analysis skills, including customer-facing incident ownership. Working knowledge of REST APIs, HTTP/HTTPS, JSON, authentication, and API troubleshooting. Practical experience with browser DevTools, HTML, SQL, application logs, and ticketing/issue-tracking systems (e.g., Zendesk, Jira). Understanding of CDN, caching, or web performance concepts; basic coding or scripting ability to investigate integrations. Hands-on experience using AI tools to speed up troubleshooting, research, and customer communication. Clear written and verbal communication, customer empathy, and effective collaboration with QA and Engineering. Reliability and autonomy in remote work, including availability for the agreed US or Oceania shift and occasional EU overlap. A Computer Science degree or equivalent practical experience is welcome. Experience with PostgreSQL, ClickHouse, cloud monitoring, and technical documentation is advantageous. Languages Fluent professional English, written and spoken. French, German, or Spanish is a plus, not a requirement. Benefits What We Offer Fully remote work in an international B2B SaaS team, with ownership and direct cross-functional collaboration. Exposure to APIs, cloud infrastructure, media delivery, and AI-powered products, with opportunities to learn and improve support practices. A positive, multicultural environment that values initiative, teamwork, and practical problem-solving. 20 days of paid time off annually. Reimbursement of approved business travel expenses and opportunities to attend company off-sites. Recruitment Process Intro call with our HR team: a conversation about your background, English communication, location, shift availability, and expectations. Practical case study assignment. Technical interview with our Software Support Engineering Team Lead. Final interview with our Chief Experience Officer (CXO). Reference checks (where applicable), followed by an offer and welcome to the team! Why Join Us At Scaleflex, your technical expertise and initiative can make a visible difference. You will solve meaningful customer challenges, collaborate directly with Product and Engineering, and help shape a stronger support experience for customers worldwide.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Scaleflex's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Scaleflex's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Scaleflex's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.