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Open nowPosted 414 days ago

Associate manager Infrastructure services

ScaleneWorks INC

Where
Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram
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Your applicationOpen nowAssociate manager Infrastructure servicesScaleneWorks INC · Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 414 days ago

The posting

Associate Manager Infrastructure Services

## Job Summary The Associate Manager Infrastructure Services will play a crucial role in driving service delivery excellence within the organization. This position is responsible for leading strategic initiatives, managing cross-functional projects, and ensuring compliance with quality standards to enhance customer satisfaction and operational efficiency.

## Responsibilities - Lead strategic, cross-functional initiatives that help scale operations globally. - Manage all aspects of each initiative, including establishing goals, identifying necessary work streams, setting timelines, and resolving risks. - Create and implement a culture of quality and quality standards across the organization. - Continuously monitor and ensure higher levels of customer satisfaction through effective feedback mechanisms. - Conduct service reviews and drive initiatives to improve performance metrics. - Schedule and conduct internal process audits to ensure compliance with quality standards and internal audit assessments. - Analyze and manage performance and quality metrics to meet company and program goals. - Collaborate with delivery teams to foster effective teamwork, communication, and collaboration.

## Qualifications - Bachelor’s degree with 15+ years of experience in delivery excellence. - Lean Six Sigma Green Belt or Black Belt certification. - Strong knowledge of ITIL methodology and IT Service Management (ITSM) processes; ITIL 4 certification preferred. - Profound knowledge of ISO 9001, ISO 20000; familiarity with CMMI, ISO 27001, and ISO 22000 standards is an added advantage. - Proficiency in Program Management principles and processes. - Strong organizational skills with the ability to influence stakeholders at all levels. - Excellent analytical skills to understand qualitative and quantitative metrics for decision-making. - Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

## Preferred Skills - Strong verbal and written communication skills, fluent in English. - Ability to innovate and simplify current processes and practices. - Willingness to take initiative and drive results.

## Experience - Minimum of 15 years of relevant experience in service delivery excellence and project management.

## Environment - The position is based in Bangalore, Chennai, Hyderabad, Pune, Mumbai, Noida, or Gurugram. - Work mode is hybrid, combining both in-office and remote work.

## Salary - Estimated salary range: 3,000,000.

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