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Open nowPosted 413 days ago

Associate manager Infrastructure services

ScaleneWorks INC

Where
Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram
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Your applicationOpen nowAssociate manager Infrastructure servicesScaleneWorks INC · Bangalore,Chennai.Hyderabad,Pune,Mumbai,Noida,Gurugram

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 413 days ago

The posting

Associate Manager Infrastructure Services

## Job Summary The Associate Manager Infrastructure Services will play a crucial role in driving service delivery excellence within the organization. This position is responsible for leading strategic initiatives, managing cross-functional projects, and ensuring compliance with quality standards to enhance customer satisfaction and operational efficiency.

## Responsibilities - Lead strategic, cross-functional initiatives that help scale operations globally. - Manage all aspects of each initiative, including goal establishment, work stream identification, timeline setting, and risk resolution. - Create and implement a culture of quality by establishing quality standards and metrics. - Continuously monitor customer satisfaction levels and drive improvements based on Voice of Customer (VOC) feedback. - Conduct service reviews and ensure process compliance through internal audits. - Analyze and manage performance and quality metrics to meet company and program goals. - Collaborate with delivery teams to foster effective teamwork and communication. - Participate in root cause investigations for critical business outages and solve operational barriers.

## Qualifications - Education: Bachelor’s degree. - Experience: 15+ years in delivery excellence. - Certifications: Lean Six Sigma Green Belt or Black Belt certified; ITIL 4 certification preferred. - Strong knowledge of ITIL methodology and IT Service Management (ITSM) processes. - Profound knowledge of ISO 9001, ISO 20000; familiarity with CMMI, ISO 27001, and ISO 22000 standards is an added advantage. - Proficiency in program management principles and processes. - Excellent organizational skills with the ability to influence stakeholders at all levels. - Strong analytical skills to understand qualitative and quantitative metrics.

## Preferred Skills - Ability to innovate and simplify current processes and practices. - Comfortable working in a fast-paced and dynamic environment. - Strong verbal and written communication skills, with a focus on business communication. - Ability to meet deadlines, prioritize workloads, and maintain attention to detail.

## Experience - Minimum of 15 years of relevant experience in service delivery excellence and project management.

## Environment - Work Type: Full-time - Work Mode: Hybrid - Locations: Bangalore, Chennai, Hyderabad, Pune, Mumbai, Noida, Gurugram

## Salary - Estimated Salary Range: ₹3,000,000

## Growth Opportunities - Opportunities for career advancement within the organization as part of strategic initiatives and leadership roles.

## Benefits - Comprehensive benefits package including health insurance, paid leave, and flexible work policies.

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