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Open nowFirst seen 3 days ago

Digital Product Supervisor

scc299 open roles

Where
Ulaanbaatar, Mongolia
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Your applicationOpen nowDigital Product Supervisorscc · Ulaanbaatar, Mongolia

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. scc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

scc median: 1 days open

The posting

Position Summary:

  • Digital Product is responsible for development of local and corporate member/consumer facing products and these solutions championing
  • This person participates in governance and management of existing and new technology development – website services, web-based apps, mobile apps and other digital-related systems
  • Digital Product provides the expert level support & assistance for all local and corporate tools and solutions

Responsibilities:

  • Manage corporate websites and distributor web-based or mobile solutions in all EM countries
  • Evaluate user experience, customer journey and propose, estimate, justify and implement new features, enhancements, creation and implementation, processes optimization
  • Regular performance reporting for all digital tools using Google, Yandex, local or corporate tools and raw data analysis to superiors, EM Digital Office, other stakeholders
  • Digital product ownership from concept throughout the complete life cycle including but not limited to user support, stakeholder communication, progress reporting
  • Contribute to the development of existing digital products of the company (revision, technical support, etc.)
  • Briefing vendors, reviewing of the timing, scope and cost for the works
  • Support product launches, events, campaigns with timely creation of landings, features, content
  • Support all possible corporate cross-functional projects, in which digital products might be part of
  • Monitor SEO indicators, semantic core management and search engine optimization, implementation of SEO strategy with agencies (if applicable to digital product)
  • Market analysis, including comparative analysis of competitors' digital products
  • Initiate user research to define the end user needs and problem statement to be able to promote best solution approach to the stakeholders, implement, learn and cultivate CustDev approach to improve CSI and/or NPS metrics
  • Define and analyze key product metrics to provide and monitor performance of the products throughout the life cycle and being able to act depending on the changes in metrics aiming to support company strategic goals
  • Convert user needs into workable requirement documentation, user stories with which a development team can develop and implement the changes/enhancements/bugs
  • Support incident management process, analyze incidents and inquiries from users and convert into requirements for changes, bug-fixing, implementation of new features
  • Support and control release practice and process, increase transparency of the process, optimize the process
  • Ensure implementation of all cybersecurity or/and privacy inquiries from global or local teams
  • Maintain relationship with vendors / contractors, ensuring the policies are followed when reviewing quotes and negotiating contracts. Handle all inquiries and requests from and towards vendors
  • Consult with countries within the EM region regarding existing and new software products, provide support and training when required
  • Ensure high level of user awareness regarding digital tools, namely: conduct webinars, provide manuals and tutorials, timely communicate changes to TAs, organize education processes
  • Ensure digital products availability not less than 99,9%

General Requirements:

  • Higher education (IT is an advantage)
  • Technologically advanced and IT (development) competent
  • Digital product management and development competent
  • Solid technical background with understanding and/or hands-on experience in software development and web or app technologies/methodologies
  • Proven ability to develop product
  • Proficiency with MS Office (e, g, Excel, Word, Power Point, Outlook, Visio etc), as an advantage - GitHub, Google play console, AppCenter, AppStore connect, Visual studio
  • Understanding of main principles of project management, business analysis, CustDev, product development

if you are interested in this role, please send your CV to [email protected] or contact at 9966-3800.

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