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Open nowFirst seen 2 days ago

Service Senior Manager

scc299 open roles

Where
Ulaanbaatar, Mongolia
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Your applicationOpen nowService Senior Managerscc · Ulaanbaatar, Mongolia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. scc postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

scc median: 1 days open

The posting

Job title: Senior Service Manager

Company: International Mining Equipment Supplier

Area: Ulaanbaatar, Mongolia

Main areas of responsibility include:

  • Provide leadership and direction to Service Managers and SLT members to ensure operational excellence and customer satisfaction.
  • Oversee daily service operations, aligning with sales forecasts and machine delivery schedules.
  • Manage the annual Service budget and monitor financial performance.
  • Ensure compliance with SOPs, labor laws, and safety regulations.
  • Develop and mentor the service team to build technical and leadership capabilities.
  • Collaborate closely with Sales, Planning, Technical Support, and Parts areas to ensure smooth product support service delivery.
  • Report regularly to senior management, stakeholders on service performance and operational issues.

Requirements and skills

  • Certified in Heavy Equipment Mechanical Repair with a minimum of 10 years of Senior Management experience.
  • Must possess strong business acumen
  • Must possess excellent customer relations skills and proven customer-facing experience
  • Strong knowledge of SOPs, laws, compliance, and ability to lead and manage safety programs.
  • Strong knowledge of service operations with sales, especially Komatsu mining and construction products
  • Skilled in examining and re-engineering operations to improve efficiency and results.
  • Skilled in identifying, implementing, and leading continuous improvement projects
  • Excellent leadership, communication, and interpersonal skills
  • Capable of working independently and collaboratively within cross-functional teams
  • Proficient in ERP systems and Microsoft Office
  • Mongolian and English language fluency is essential for this position

Contact: +976 8024-6263; [email protected]

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