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Open nowPosted 65 days ago

Cluster Manager

Scrabble & Jigsaw

Where
Delhi, India
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Your applicationOpen nowCluster ManagerScrabble & Jigsaw · Delhi, India

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 65 days ago

The posting

General Manager – Operations & Business Development

## Company Overview Information about the company, its industry, and culture is not provided.

## Job Summary The General Manager – Operations & Business Development will oversee regional parking operations within North & East India, ensuring excellence in service delivery, fostering business growth, enhancing profitability, and upholding compliance with company standards and statutory requirements.

## Responsibilities - Operations Management: Oversee multi-site parking operations ensuring adherence to Standard Operating Procedures (SOPs), service level agreements (SLAs), safety, productivity improvements, and audit compliance. - Business Development: Identify new business opportunities across various sectors such as airports, malls, and smart mobility projects; manage tender processes and contract negotiations. - Client Relationship Management: Serve as the primary contact for clients, conducting service reviews, resolving issues, and identifying expansion opportunities to enhance client retention. - Financial Management: Drive revenue objectives, monitor budgets, forecasts, billing, collections, and site profitability to meet profitability and EBITDA goals. - Contract & Risk Management: Oversee commercial terms, pricing strategies, contractual obligations, and associated risks to ensure compliance and effective performance. - Team Leadership: Lead and develop regional managers and site teams through performance reviews, training, and coaching initiatives.

## Qualifications - Bachelor's degree in any field; a Postgraduate or MBA is preferred. - 12–18 years of experience in operations and business development in sectors like parking management, facility management, hospitality, retail, or real estate. - Proven experience managing large multi-site operations and regional teams. - Strong operational excellence and customer satisfaction focus. - Effective leadership and team development capabilities. - Excellent problem-solving and decision-making skills.

## Preferred Skills - Strategic and tactical planning abilities. - Commercial acumen and expertise in financial modeling. - Strong contract negotiation and management skills. - Proficiency in client relationship management. - Excellent communication and presentation skills.

## Experience - Minimum of 12 years with a preference for candidates with experience in large scale, multi-site operational environments within relevant industries.

## Environment - The position requires extensive travel across the North & East Region for client meetings, project mobilization, and operational reviews.

## Salary Information regarding salary is not provided.

## Growth Opportunities Details on potential career advancement opportunities are not specified.

## Benefits Information regarding offered benefits is not provided.

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