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Open nowPosted 3 days ago

Head of Operations

Scrabble & Jigsaw

Where
Bengaluru, India
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Your applicationOpen nowHead of OperationsScrabble & Jigsaw · Bengaluru, India

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12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 3 days ago

The posting

Head of Operations

Role Overview

We are looking for a Head of Operations to take ownership of building and scaling complex, on-ground operations across multiple geographies and teams. The role is suited for a hands-on leader who can navigate ambiguity, move quickly from planning to execution, and build operational systems that deliver consistent results at scale.

The individual will play a critical role in translating the company’s vision of advancing robotics through real-world data collection into efficient, reliable, and scalable execution. This will involve building teams, establishing operating frameworks, and ensuring high standards of productivity, quality, and performance as the business grows.

Key Responsibilities

- Build the operational foundation: Develop the operating model from the ground up, including process design, team structures, hiring plans, performance metrics, and execution frameworks.

- Drive multi-location execution: Oversee day-to-day operations across different locations, teams, and workstreams, ensuring consistency and effective coordination.

- Build and lead teams: Hire, mentor, and manage teams with a strong focus on ownership, accountability, problem-solving, and performance.

- Improve operational effectiveness: Identify gaps in existing workflows, address execution challenges, and introduce processes that improve productivity, quality, and resource utilization.

- Lead from the front: Stay closely connected to ground-level execution, take initiative in resolving challenges, and drive issues to closure without excessive dependence on external direction.

- Navigate a dynamic environment: Respond effectively to evolving business needs, shifting priorities, and unforeseen operational challenges while maintaining execution momentum.

- Prepare operations for scale: Build flexible systems, processes, and teams that can support significant business growth without compromising quality or turnaround times.

- Establish performance accountability: Define relevant operational KPIs and use data-driven reviews to improve output, efficiency, quality, and overall operational performance.

Qualifications and Experience

- 12+ years of experience in operations, with a demonstrated track record of leading large-scale execution.

- Experience managing geographically distributed, operationally complex teams and workflows.

- Background in sectors such as e-commerce, logistics, marketplaces, field operations, high-growth startups, or hardware-related businesses.

- Proven ability to establish operations from an early stage, including designing processes, building teams, and creating operating structures from scratch.

- Strong leadership capabilities, with experience building teams that operate with high levels of accountability, initiative, and ownership.

- A hands-on approach to problem-solving, with the ability to identify issues early and drive practical solutions independently.

- Ability to operate effectively in fast-paced, evolving environments where priorities and operating requirements may change frequently.

- Strong business and operational judgment, including the ability to balance process discipline with the need for speed and flexibility.

- Comfort making decisions with limited information while managing trade-offs across cost, quality, productivity, and scalability.

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