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ClosedPosted 121 days ago

Manager - Learning & Development

Scrabble & Jigsaw

Where
Bengaluru, India

This posting closed on 2026-10-23.

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  1. Manager - Learning & Development2d ago100% · Chembur East, Mumbai

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  6. 52.7%60 days
This job: posted 121 days ago

The posting

Manager – Learning & Development (O Ư line channel)

## Company Overview Brand Profile: Premium New-Age Direct-to-Consumer (D2C) Apparel specializing in Formal Wear & Casuals.

## Job Summary As the Head of Learning & Development, you will spearhead the L&D vision for our rapid retail expansion within a tech-enabled, hyper-scalable learning ecosystem. Your role as the strategic architect will focus on transforming our current training programs into a structured and scalable learning methodology. By leveraging learning technology, you will upskill our frontline and corporate workforce from 15 to 150+ stores, directly enhancing in-store performance and customer experience.

## Responsibilities - Strategy & Scaling Learning Methodology - Architect and implement a highly scalable, blended learning framework (classroom, e-learning, on-the-job) tailored for rapid retail expansion. - Develop specialized role-based training modules for Store Managers, Retail Associates (Stylists), and Supply Chain teams to ensure consistent brand customer experience. - Establish a continuous feedback loop with Regional Managers and HR to swiftly adapt training materials to market and seasonal trends.

  • Learning Technology Implementation
  • Spearhead the evaluation, implementation, and management of modern Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
  • Introduce AI-driven micro-learning, mobile-first learning apps, and digital playbooks for frontline staff.
  • Integrate learning metrics with HR and performance platforms to track career progression and skill development.
  • Assessment & Performance Enhancement
  • Design robust competency mapping and assessment frameworks (e.g., product knowledge, customer service, cross-selling) to measure retail staff proficiency.
  • Track Return on Investment (ROI) of training programs against key retail metrics (e.g., Average Order Value, Customer Satisfaction, Conversion Rates).
  • Identify skill gaps across the store journey and implement targeted performance enhancement interventions.
  • Leadership & Culture Building
  • Instill a high-performance, continuous-learning culture across the brand.
  • Design leadership and development pipelines for Assistant Store Managers anticipated to be promoted to Store Managers.

## Qualifications - Experience: 8-10 years in Learning & Development, with at least 3-4 years in the apparel, fashion retail, or fast-paced D2C/consumer industry. - Scaling: Proven track record of scaling L&D initiatives from early-stage expansion to a large, geographically dispersed workforce; experience in retail store expansion is preferred. - Tech-Savviness: Hands-on experience in implementing modern LMS platforms, digital assessment tools, and creating mobile-first learning content. - Analytical Skills: Strong background in data-backed training evaluation, performance metrics, and learning ROI. - Education: Bachelor’s degree in Business, Human Resources, Organizational Psychology, or a related field; an MBA is a plus.

## Preferred Skills - Familiarity with various learning methodologies and instructional design principles. - Previous experience in developing gamified training programs.

## Experience - 8 to 12 years of relevant experience required.

## Environment - Corporate office located in Bengaluru, India, with regional travel involved.

## Salary - Not specified.

## Growth Opportunities - Opportunity to build the L&D function, team, and technology stack from the ground up.

## Benefits - A front-row seat to one of the fastest-growing D2C apparel brands in the country, along with an entrepreneurial, fast-paced environment where innovation and technology integration are celebrated.

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