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Open nowPosted 35 days ago

Operations Head

Scrabble & Jigsaw

Where
Noida, India
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Your applicationOpen nowOperations HeadScrabble & Jigsaw · Noida, India

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 35 days ago

The posting

Operations Head

Company Overview

Not specified

Job Summary

The Operations Head will serve as the operating leader , responsible for overseeing operations, supply chain, expansion, and regional management. This role is pivotal in building scalable systems across multiple formats and cities, ensuring the company's rapid growth into a national brand. The individual will partner closely with the founder, leading a team to execute expansion strategies, optimize processes, and maintain high standards of quality and efficiency.

Responsibilities

  • Lead multi-city expansion, including site selection, setup, and ramp-up of new central kitchens and dark stores across regions.
  • Oversee supply chain management, factory operations, and facilities to ensure smooth, efficient, and cost-effective production of perishable bakery and dessert products.
  • Develop and implement standard operating procedures (SOPs), review cadences, and establish performance metrics for a multi-unit operation.
  • Manage regional P&L for the North and South markets, including delivery, profitability, and growth targets.
  • Build and lead regional teams including production, area managers, procurement, and local hiring.
  • Collaborate with cross-functional teams to ensure product quality, food safety, and operational excellence across all kitchens and stores.

Qualifications

  • 7 to 12+ years of experience in scaling food or food-retail businesses across multiple cities and kitchens.
  • Proven track record in multi-city, multi-kitchen expansion and perishable product management.
  • Strong leadership skills with the ability to build, motivate, and lift teams.
  • Deep understanding of operations, supply chain, and facilities management in a fast-paced environment.
  • Experience in region-specific management, especially in North and South India.
  • Familiarity with perishable food logistics, cost control, and operational metrics.
  • Hands-on experience with setting up and scaling dark stores, central kitchens, and retail outlets.
  • Educational background in business, operations, or related fields.

Preferred Skills

  • Experience with bakery, dessert, or F&B retail chains.
  • Knowledge of FSSAI and HACCP standards.
  • Strong emotional intelligence and stakeholder management.
  • Ability to partner with founders and operate in a fast-growth startup environment.
  • Regional familiarity with Delhi-NCR, Jaipur, Chandigarh, Meerut, and South Indian markets.
  • Fluency in regional languages is a plus.

Experience

  • 7 to 12+ years of relevant experience in food retail, cloud kitchens, or QSR chains.
  • Experience in multi-city expansion, supply chain, and operations management.
  • Prior leadership roles overseeing regional or national operations.

Environment

  • The role involves working in a dynamic, fast-paced startup environment.
  • Location : Noida, with regional travel.
  • The position requires hands-on leadership in kitchen setup, expansion, and team building.
  • The work environment includes office, kitchen, and store settings, with a focus on scaling operations.

Salary

Not specified

GrowthOpportunities

  • The role offers a pathway to CEO for the right candidate, with increasing responsibilities in strategic expansion and leadership.
  • Opportunity to shape the company's operational blueprint as it scales nationally.
  • Potential to lead larger teams and broader functions as the company grows.

Benefits

Not specified

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