Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 77 days ago

Operations Lead

Scrabble & Jigsaw

Where
India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations LeadScrabble & Jigsaw · India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Scrabble & Jigsaw's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 77 days ago

The posting

Operations Lead

Company Overview

As India's most loved sneaker brand, we are at the forefront of innovation and transformation in the market. We’re a well-funded, rapidly growing, omnichannel Direct-to-Consumer (D2C) brand with a passionate and innovative team.

Job Summary

We are looking for a highly motivated Operations Lead to join our team. In this role, you will be responsible for managing our outbound logistics operations and building a world-class customer support function. You will be pivotal in ensuring that our products reach customers seamlessly and that every customer interaction reinforces the brand. This position reports to Founder and is based in Bengaluru with some travel required.

Responsibilities

  • Build, coach, and guide a 12+ membered, 2-tiered, high-performance logistics operations and customer delight teams.
  • Own end-to-end logistics planning — from warehouse dispatch to last-mile delivery — ensuring timely and cost-effective shipping.
  • Negotiate terms and prices with freight companies and last-mile delivery partners; monitor and assess their performance.
  • Oversee customer support processes and organize them to enhance customer satisfaction and brand loyalty.
  • Define and track key customer support metrics (Customer Satisfaction Score (CSAT), resolution time) and drive continuous improvement.
  • Work cross-functionally with warehouse, product, and tech teams to resolve systemic issues impacting customers.
  • Handle escalations and develop proactive communication frameworks for delays, returns, and order exceptions.

Qualifications

  • Must have prior experience in leading at least 5-10 team membered teams.
  • Bachelor's degree from a top-tier engineering college.
  • 6+ years of experience in logistics, last-mile delivery, or customer operations roles with startups.

Experience

- Minimum of 6 years of relevant experience in logistics, customer operations, or related fields

Benefits

  • Competitive salary and Employee Stock Ownership Plans (ESOPs).
  • Fun and collaborative work environment.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Scrabble & Jigsaw's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Scrabble & Jigsaw's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Scrabble & Jigsaw's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.