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Open nowPosted 430 days ago

渠道服务专员

sczgd7mho5/index181 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now渠道服务专员sczgd7mho5/index · Beijing, Chinese Mainland
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 430 days ago

The posting

1、负责接待高端客户咨询,按照公司的流程及相应制度解答客户咨询、转接客户需求、受理客户投诉,在客服台账及CRM中及时更新处理状态; 2、收集、分析客户咨询和投诉,并且按照公司的要求进行分类、存档等工作,分析客户需求并提报相关部门处理; 3、负责运营企微客服端,根据运营计划发布、推送及维护客户关系; 4、按周出具汇总数据表格并上报; 5、负责定期线上活动的即时客服工作; 6、负责本部门员工的考勤、排班及话术培训工作; 7、及时处理突发事件、完成领导交办的其他任务。

1、大专含以上学历,市场营销类或医学、药学相关专业优先考虑; 2、具备一年以上电话客服工作经验者为佳; 3、普通话标准,具有很强的语言表达能力,具有较强的学习能力和理解能力; 4、思维缜密,具备较强观察、判断能力、情绪管理能力; 5、具有良好的客户服务意识,团队合作意识强,有敬业精神与工作激情; 6、计算机操作熟练,熟练使用办公软件。

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