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Open nowFirst seen 38 hours ago

Customer Success Manager

SE3,826 open roles

Where
Taipei, Taiwan
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Your applicationOpen nowCustomer Success ManagerSE · Taipei, Taiwan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. SE postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 38 hours ago

SE median: 1 days open

The posting

Main mission Lead and maintain the ongoing client relationships for recurring services, organize andmanage recurring communication of client performance, ensure our internalcommitments are delivered with excellence, that the customer outcomes are achieved,and promote/support additional value from our extensive line of solutions. Assist and manage the client relationship through each of the lifecycle stages of Adopt,Expand and Renew. Help clients achieve faster time to value through onboarding andusage training, explore opportunities to expand existing and leverage other services,contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customercomplaints are handled in a timely manner. Responsibility Serve as the primary point of accountability for assigned clients for Digital recurring services. Advise and develop client vision, clearly define desired business outcomes and create a success plan. Be in charge of renewal & limit churn rate Identify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH) Provide regular customer updates, data insights, performance / issue trends (QBRs, etc.) Build out and track standard Customer Health Score Metrics Build, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption Ensure data quality of information captured in the contract for a smooth execution and renewal Ensure in particular that the entitled Installed Base is 100% attached to contract, at contract start or renewal, and during contract lifecycle Provide a feedback loop on potential offer improvements, based on customer adoption & direct input Identify users’ of SE Digital services offers & secure customer satisfaction. Drive usage and help accelerate customer value for each product/service Ensure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order) Share and implement best practices to drive up realization of outcomes Key Success Factors In-depth knowledge of the customer Effective expertise in the product / service being sold Extensive domain expertise Requirements Bachelor of Science or Engineering degree preferred Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce High commitment to the company’s vision and values. Excellent analytical skills and attention to detail. Excellent communication skills both verbal and written. Effective working in team environment. Customer oriented, Nurturing, Farmer Characteristics Deep passion for making others successful Dynamic & entrepreneur Bringing forward proposal

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