The posting
⚡We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world?🌳 If you are up to challenge your creativity and make an impact, we are excited to welcome you! Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing. The Digital Project Manager is responsible for the end-to-end delivery of strategic digital and AI initiatives supporting Customer Support transformation at Schneider Electric. Working within Schneider Digital, the role orchestrates the full lifecycle from discovery phase to global deployment and value realization, delivering scalable, data-driven solutions that enhance frontline agent efficiency, customer experience, and operational performance. and operation teams, ensuring strong alignment, execution excellence, and measurable business impact across regions. What will you do? 1. End-to-End Program Delivery Own the full project lifecycle: discovery → scoping → pilot → rollout → closure Define and drive scope, roadmap, and success criteria definition and realization Ensure delivery against timeline, budget, quality, and business objectives Establish and maintain project governance (SteerCo, reviews, reporting) Lead risk, issue, dependency, and change management 2. Digital & AI Solution Delivery Translate business needs into scalable digital / AI use cases Coordinate with product and technical teams on: Solution design and architecture Data flows and system integrations MVP / pilot definition and execution Ensure alignment between business objectives and technical delivery 3. Stakeholder Alignment & Governance Align a complex ecosystem (business leaders, product teams, regions, support functions) Drive decision-making, transparency, and milestone alignment Manage stakeholder expectations and resolve cross-functional dependencies Orchestrate global governance and review forums 4. Deployment, Change & Adoption Ensure successful global rollout across countries and user groups Partner with change teams to define: Communication and adoption strategies Training and enablement plans Monitor and actively drive user adoption and behavioral change 5. Value Realization & Performance Management Define and track business impact KPIs, such as: Agent productivity and efficiency gains Automation / case deflection rates Customer satisfaction improvements Ensure benefits are measured, sustained, and optimized post-deployment Drive continuous improvement and scaling of solutions 6. Vendor & Ecosystem Management Collaborate with external vendors and technology partners Ensure delivery alignment on scope, timeline, and quality 7. Execution & Communication Excellence Deliver clear, concise, and structured communication Provide transparent reporting to leadership Demonstrate ownership, autonomy, and proactive execution Drive initiatives with a results-oriented and solution-driven mindset Key to be successful in this role Strong ownership and end-to-end accountability for delivery and outcomes Ability to structure and simplify complexity into clear, actionable plans Excellent stakeholder alignment and influencing skills in a global matrix Focus on business value and user adoption, beyond just delivery Proactive mindset with anticipation of risks and problem-solving Key challenges Managing complex, cross-functional and multi-country environment Balancing business expectations with technical constraints and priorities Driving alignment across diverse stakeholders with conflicting priorities Ensuring adoption and behavioral change at scale Delivering measurable value in fast-evolving digital / AI contexts What qualifications will make you successful? Experience Requirements 8+ years in project or program management (digital / IT / transformation) Experience in AI, digital, or customer support transformation is a strong plus Proven experience in international and cross-functional environments Project Management Strong expertise in end-to-end project delivery (scope, schedule, risk, quality) Experience managing complex, cross-functional, global programs Solid knowledge of Agile, Waterfall, and PMP practices Tools Advanced PowerPoint (executive storytelling) Excel (KPI tracking, analysis) Familiar with collaboration tools (Teams, SharePoint, Confluence) Digital & Technical Acumen Understanding of digital, AI, and data-driven solutions Ability to work with tech teams on integrations and data flows Exposure to CRM / customer support platforms (e.g., Microsoft Salesforce) Project & Program Management Strong foundation in project management (scope, schedule, cost, risk, quality) Experience managing complex, multi-country programs Ability to structure and drive execution with rigor Digital & AI Acumen Understanding of AI, automation, and data-driven solutions Experience with integrations, platforms, or digital ecosystems Exposure to customer support or digital transformation environments Stakeholder Management & Communication Strong ability to influence in a global, matrix organization Excellent communication and alignment skills Ability to navigate complexity and drive decisions Ownership & Execution Mindset High level of accountability and autonomy Strong problem-solving and delivery focus Resilient in complex and evolving environments Business & Change Orientation Strong focus on user adoption and business outcomes Ability to connect technology delivery to value realization Education Requirements Bachelor’s or Master’s degree in IT, Engineering, Management, AI, Data Scientist, Digital Marketing or related field Fluent in English What will you get? We adapt to you: 🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. 💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. 🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. 📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. 🧘Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). 💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one. We take care of you: 📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more! 🏄From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. 🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs. We empower you: 🎯 With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. 🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. 🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. 💗 You will have life insurance for your protection. 💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. 🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. 💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment. Bring your expertise to a team that values innovation and execution — apply today! Grade 8 Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
