The posting
Responsibilities:
- Create and maintain case files for new complaints; update Excel databases as cases progress.
- Manage daily high-volume emails (approx. 80/day), sorting and e-filing by case reference.
- Track complaint timelines, draft letters using templates, and organise received documents.
- Support case officers with responses and follow-ups.
- Liaise with vendors on office maintenance matters.
- Assist with ad hoc assignments and team projects.
Requirements:
- Diploma or higher.
- Strong organisational and writing skills.
- Able to work in a fast-paced environment under tight timelines.
- Proficient in Microsoft Office.
- Capable of managing high daily email volume.
Duration/ Working hours:
1 year contract (Immediate)
Working Days (5-day work week in office)
- Monday to Thursday (8.30am to 6pm)
- Friday (8.30am to 5.30pm)
** We regret to inform only shortlisted candidates will be notified.



