The posting
A. Technical Support
- Support PDLP Device Management App (DMA) for student & staff devices
- Maintain school ICT asset & inventory records; conduct monthly checks
- Provide support for school ICT systems, including vendor-managed systems
B. Frontline Support & Service Delivery
- Provide onsite troubleshooting for staff and students on devices and SSOE issues
- Set up AV/IT equipment for lessons, events and presentations
- Provide basic photography/videography support during school events
C. Asset Management & Maintenance
- Perform routine checks on ICT & AV equipment to ensure classroom readiness
- Coordinate repairs, servicing and equipment delivery with vendors
- Configure and prepare devices for deployment to staff and students
D. Reporting & Project Support
- Report and document missing/damaged equipment
- Follow school processes and documentation requirements
- Assist with MOE or school ICT rollout projects
E. Content & User Support
- Support teachers in software usage; conduct simple training/sharing sessions
- Maintain digital media and shared folders
Requirements
Qualifications & Skills
- Diploma in Computer Science, IT, Engineering or related field
- Strong troubleshooting skills in ICT and AV systems
- Good communication, organisation, and time management
- Able to multitask, work independently and under pressure
- Basic asset management knowledge
Software Skills
- Proficient in MS Word, Excel & PowerPoint
- Basic photo/video/audio editing skills
Experience
- Minimum 1 year ICT support or school-based ICT experience
- Experience with secondary schools an advantage
Attributes
- Responsible, reliable, and willing to learn new systems
- Able to follow school processes and support assigned tasks
Duration/ Working hours:
12 months contract (Option to extend) 1 Mar 2026 to 28 Feb 2027
Mondays to Thursdays: 7:30am to 5:00pm, inclusive of 1hr lunch break Fridays: 7:30am to 4:30pm, inclusive of 1hr lunch break Service not required on Saturdays, Sundays and gazetted public holidays
** We regret to inform only shortlisted candidates will be notified.



