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Open nowPosted 41 days ago

Customer Care Júnior

selbetti80 open roles

Where
Porto Alegre, Rio Grande do Sul, BR
Work mode
On site
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Your applicationOpen nowCustomer Care Júniorselbetti · Porto Alegre, Rio Grande do Sul, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on selbetti's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. selbetti postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 41 days ago

selbetti median: 2 days open

The posting

Na Selbetti, integramos tecnologia e propósito para transformar o presente e construir o futuro. 🟠🟩

Como Customer Care Jr, você será responsável pelo relacionamento com clientes, acompanhamento de indicadores, resolução de demandas e identificação de oportunidades para fortalecer a satisfação, retenção e fidelização.

Faça parte do nosso time e desenvolva sua carreira na área de Customer Care!

Responsabilidades e Atribuições:

  • Relacionamento e gestão de carteira de clientes
  • Acompanhamento de indicadores de atendimento e satisfação
  • Identificação de oportunidades de up selling e cross selling
  • Atuar de forma proativa na retenção e fidelização de clientes
  • Realizar follow-ups com clientes, garantindo a resolução de demandas
  • Registrar interações e informações no sistema, mantendo dados atualizados
  • Experiência prévia com relacionamento e atendimento ao cliente;
  • Boa comunicação verbal e escrita
  • Organização e capacidade de gerenciar múltiplas demandas
  • Conhecimento básico em indicadores de atendimento e/ou experiência do cliente (SLA, NPS, etc.)
  • Facilidade para uso de sistemas, CRM e ferramentas digitais

👩🏽‍🎓 Plano de carreira; 🍴 Vale Alimentação ou Refeição; 🚌 Vale transporte; 🦷 Plano Odontológico; 👨🏼‍⚕️ Plano de Saúde; 🔐 Seguro de Vida; 💳 Cartão Multibenefícios Alelo; 📚 Bolsa de estudos e idiomas; 🤑 Programa Anual de Participação nos lucros; 🥳 Day Off no Aniversário; 🧑🏿‍🍼Presente no início da gestação; 👶🏾 Licença maternidade estendida; 🧘🏻‍♀️ Acompanhamento gratuito com psicóloga e meditação online; 🐾 Plano de saúde para todos os tipos de Pet; 🏋️ Gympass. Entre muitos outros benefícios!

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  1. A CV for this posting

    Written against selbetti's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on selbetti's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • Who got the interview, and who heard nothing

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