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Open nowPosted 59 days ago

Líder de Central de Serviços

selbetti80 open roles

Where
Belo Horizonte, Minas Gerais, BR
Work mode
On site
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Your applicationOpen nowLíder de Central de Serviçosselbetti · Belo Horizonte, Minas Gerais, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on selbetti's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. selbetti postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 59 days ago

selbetti median: 2 days open

The posting

Você é apaixonado por liderança em TI e por entregar serviços com excelência? Na Selbetti, grande empresa em constante evolução, buscamos um Líder de Central de Serviços para elevar nosso Service Desk a um novo patamar.

Você será responsável por garantir a qualidade e a continuidade dos serviços de TI, apoiando o negócio com visão analítica, foco em resultados e desenvolvimento da equipe.

  • Gerir a Central de Serviços de TI com base nas melhores práticas ITIL.
  • Coordenar Incidentes, Requisições, Problemas e Mudanças.
  • Administrar ferramentas de ITSM e fluxo de chamados.
  • Acompanhar indicadores, SLAs e propor melhorias contínuas.
  • Atuar na gestão de conflitos e tomada de decisão em situações críticas.
  • Desenvolver, orientar e engajar a equipe de atendimento.
  • Garantir aderência a políticas de segurança da informação e LGPD.

Requisitos obrigatórios:

  • Ensino superior completo em TI, Sistemas de Informação, Ciência da Computação, Redes ou áreas correlatas.
  • Experiência prévia em supervisão/coordenação de Service Desk ou Central de Serviços.
  • Conhecimento em ITIL e gestão de Incidentes, Requisições, Problemas e Mudanças.
  • Vivência com ferramentas de ITSM e gestão de chamados.
  • Conhecimentos em Windows, Microsoft 365, redes, Wi-Fi e infraestrutura.
  • Conhecimentos em Active Directory, gestão de acessos, hardware e suporte a estações.
  • Noções de virtualização, servidores, segurança da informação e LGPD.
  • Habilidades de liderança, comunicação, gestão de conflitos e organização.

Diferenciais:

  • Certificação ITIL ou similares.
  • Experiência em grandes empresas ou ambientes de alta criticidade.
  • Atuação prévia em projetos de melhoria contínua e automação de processos de suporte.

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Entre muitos outros benefícios!

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One press. We do the rest.

  1. A CV for this posting

    Written against selbetti's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on selbetti's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    selbetti's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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