The posting
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Responsibilities:
The Beverage Manager is a dynamic, guest-focused hospitality leader responsible for delivering distinctive beverage experiences across assigned venues and gaming floor. Through a highly visible floor presence, inspiring team leadership, innovative programming, and disciplined business execution, this role elevates guest satisfaction, strengthens team member engagement, and advances the Seminole Casino Coconut Creek standard of service.
Essential duties include, but are not limited to:
Guest Experience & Operational Leadership
- Leads from the floor with an active presence during peak business periods, engaging guests and team members, anticipating service needs, and resolving opportunities in real time.
- Champions a culture of genuine hospitality, personalized recognition, service recovery, and continuous improvement informed by guest feedback and satisfaction trends.
- Ensures beverage quality, presentation, speed of service, cleanliness, and consistent execution across bars, lounges, gaming-floor service, and other assigned beverage operations.
People Leadership & Talent Development
- Recruits, coaches, recognizes, and retains high-performing talent; creates an inclusive, accountable environment where team members feel empowered to deliver exceptional experiences.
- Develops supervisors and emerging leaders through purposeful coaching, succession planning, performance feedback, and clear development goals.
- Builds meaningful team engagement through daily communication, pre-shift inspiration, hands-on training, and consistent reinforcement of service standards.
Beverage Strategy & Commercial Performance
- Collaborates on compelling beverage menus, signature cocktails, premium offerings, seasonal activations, and programming that enhance the guest journey and generate incremental revenue.
- Owns labor planning, purchasing input, product selection, beverage costs, par levels, and financial performance against approved budgets.
- Uses sales mix, productivity, guest sentiment, and operating metrics to identify opportunities, optimize execution, and support business growth.
- Comply with beverage program and initiatives
Technology, Systems & Innovation
- Supports Beverage on Demand integration, adoption, and optimization, including service workflows, zone mapping, team readiness, and speed-of-service performance.
- Demonstrates working knowledge of POS platforms, beverage ordering systems, and operational reporting; partners with IT and cross-functional teams on testing, training, and process enhancements.
- Promotes technology-enabled hospitality while preserving personal guest engagement and operational accountability.
Compliance & Stewardship
- Upholds Gaming Commission regulations, Seminole Tribe of Florida and departmental policies, responsible alcohol service requirements, and applicable safety and sanitation standards.
- Maintains a clean, safe, organized, and hazard-free work environment and oversees staffing, scheduling, training, evaluations, and supervision of assigned personnel.
Qualifications:
- Associate degree or higher required.
- Minimum of 6 years in a high-volume bartending environment and 2 years of casino beverage supervisory experience, or an equivalent combination of education and/or work experience.
- Demonstrated success leading hospitality teams, developing leaders, strengthening guest satisfaction, and managing complex, high-volume beverage operations.
- Strong knowledge of beverage trends, service standards, purchasing, inventory, cost controls, and financial reporting.
- Comfort with beverage technology, POS systems, digital ordering and service platforms; experience with Beverage on Demand (BOSS) or comparable solutions is highly desirable.
- Excellent interpersonal communication, sound judgment, collaborative leadership, and the ability to inspire a diverse team.
- Ability to understand Seminole Tribe of Florida policies and procedures, complete required forms and reports, and communicate effectively in English for assigned responsibilities.
- mathematical skills and cash-handling skills and proficiency in Microsoft Word and Excel required.
Work Environment:
· Some of the duties and responsibilities are typically performed in a professional office setting, but most of the time you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
· While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
- Credit Check
- Criminal Background Check
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
