The posting
About Sentral
Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com.
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Bartender is in charge of managing drink orders at a bar and restaurant or private event to keep guests and residents satisfied during meals +/or social gatherings. Bartenders have extensive knowledge of common drinks which they use to recommend drinks to guests and residents, prepare cocktails, pour beers and properly decant wines. Bartenders also entertain guests and residents who sit at the bar by providing stimulating conversation and excellent customer service while filling drink orders for other guests and residents. Their role is to ensure that guests and residents are of legal drinking age and then prepare a requested drink to their specifications.
This is an in-person, part time position located on-site of the property.
What You’ll Do:
- Verify identification and age requirements of guests and residents
- Mix traditional and creative cocktails
- Prepare alcoholic + non-alcoholic beverages and coffee drinks for bar and restaurant patrons
- Memorize recipes to prepare cocktails
- Process payment from guests and residents
- Understand all spirits, mixers, homemade ingredients, wines and beers
- Restock and replenish bar inventory and supplies
- Display a sense of urgency to nurture a consistent and excellent guest experience
- Comply with all food and beverage regulations
- Make suggestions based on guest and resident tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular guests and residents to create a positive atmosphere
- Greet guests and residents and organize order queue
- Explain our unique service model to guests and residents
- Guide guests through the food and beverage menus
- Understand preparation of menu items, allergen information, cocktails and wines
- Take food and beverage orders, assign guests to tables/bar seats, and direct them to a teammate to be seated
- Maintain communication with teammates to best manage seating availability
- Deliver food orders from the kitchen to guests quickly and accurately
- Keep dining room clean, organized, and properly set throughout the shift
- Perform basic cleaning tasks as needed or directed by supervisor
- Assist with special events and fill in for absent staff as needed
- Use conflict resolution to promptly address customer service issues and refer guests and residents to management when necessary
- Greet, welcome, and connect with guests
- Maintain service quality standards by delivering premium guest service and treating each guest as a VIP
- Anticipate guest needs and provide tailored experiences
- Handle all guest exchanges in an efficient, professional, and competent manner
- Utilize all equipment safely and correctly
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- Knowledge of applicable laws and regulations
- Prior knowledge of mixing, garnishing and serving classic cocktails
- Computer literacy + general math skills
- Knowledge of mixology for traditional and creative cocktails
- Understanding of unique and complementary flavor pairings
- Impeccable customer service and social perceptiveness
- Positive attitude and excellent communication skills
- Ability to evaluate guest and resident satisfaction and responsiveness
- Ability to enforce company policies regarding the consumption of alcohol
- Accountability in maintaining inventory and processing payments
- Ability to multitask and adapt quickly
- Ability to keep the bar organized, stocked and clean
- Ability to remain calm and professional in a fast-paced work environment
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Community Team Perks + Benefits
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans • Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! • Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Stand behind a desk for the majority of an 8-hour shift
- Move body in repetitive motions for extended periods of time
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property as needed
- Transport boxes and equipment weighing up to 50 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
