Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 61 days ago

Service Support Specialist

Servco Pacific Inc.52 open roles

Pay
$17 – $22 an hour
Where
Kauai
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Support SpecialistServco Pacific Inc. · Kauai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Servco Pacific Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Servco Pacific Inc. postings stay open a median of 43 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 61 days ago

Servco Pacific Inc. median: 43 days open

The posting

PART 1 INTERNAL JOB DESCRIPTION

Responsibilities:

  • Acknowledge customer and greet them in the service drive
  • Confirm appointment and servicing need
  • Obtain & confirm basic information from customer (copy of DL, mileage, customer contact information, etc.)
  • Follow up with customers in the waiting area
  • Greet customers coming in to pick up their vehicles and early drop off for the next morning.
  • Review customer satisfaction surveys
  • Receive complaints via phone or in person and solves minor problems and/or refer major complaints to service manager
  • Answer phones, take and relay messages
  • Follow-up with customer via service reminder
  • Prepare loaner agreement for service loaner vehicles
  • Check to ensure customer has a valid driver’s license and insurance and make copies for file at time of pickup of loaner
  • Track in/out dates, mileage, condition of loaner vehicle
  • Ensure loaner vehicle items such as wheel locks, manual, mats, keys are accounted for and properly stored and marked
  • Ensure loaner vehicles are gassed and maintain fuel log sheet (for each individual loaner vehicle)
  • Record and secure lost and found items and notify customers of lost and found items and arrange pick-up
  • Perform walk around with customers to note damages before release and upon return of loaner vehicle
  • Document any loaner vehicle damages
  • Follow up with customer and/or insurance company on payment
  • Ensure loaner vehicles are cleaned
  • Assist with rental car usage as needed
  • Prepare daily loaner vehicle report
  • Ensure all items accounted for upon receiving from customer
  • Review technician comments on repair order and collect warranty photos, parts and/or documentation as needed
  • Properly book and proof repair orders for accuracy and close
  • Transfer information from the repair order to the appropriate accounts billing
  • Accurately code warranty repairs using manufacturer's labor time guide
  • Correct and resubmit return claims in a timely manner
  • Reconcile warranty reports
  • Ensure authorizations are obtained for service contracts and prior authorization
  • Ensure proper documentation made for each claim
  • Ensure applicable charges are posted
  • Timely submit warranty claims
  • Pack and ship radios to vendor
  • Order replacement radios
  • Monitors status of radios (advise when received, appointment and installation)
  • Print pre-work orders
  • Collate with other paperwork and tags
  • Check history of recall campaigns
  • Organize repair orders by customer name and license plate information
  • Print VIN Inquiries and attach to pre-work orders
  • Give parts copy of pre-work order for Parts pre-pull
  • Open repair orders
  • Give repair orders to Dispatcher
  • Performs active delivery as back up when Service Consultant is unavailable
  • Perform dispatching duties in the absence of Asst Service Manager or Service Manager
  • Prepare and submit Krex claims and monitor status of Krex payment

Requirements:

  • High school graduate or equivalent
  • Minimum one year of general clerical work experience which included customer service, data entry and cashiering
  • Strong communication and customer relations skills
  • Valid driver’s license and good driving record
  • General automotive knowledge preferred
  • Proficient with Microsoft Word and Excel
  • Dealer management system knowledge preferred
  • Ability to operate manual shift transmission
  • Must be customer savvy and customer focused
  • Team player who is detail oriented and a multi-tasker

Interested?

Visit www.servco.com/careers to apply online or email us at [email protected].

Equal Opportunity Employer and Drug-Free Workplace

PART 2 EXTERNAL JOB DESCRIPTION

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

The Service Support Specialist will book repair orders, process warranty claims, greet and assist customers in the service drive, perform as a back-up dispatcher, assist service consultants with active delivery and provide clerical support for the service management team.

Responsibilities:

  • Acknowledge customer and greet them in the service drive
  • Confirm appointment and servicing need
  • Obtain & confirm basic information from customer (copy of DL, mileage, customer contact information, etc.)
  • Follow up with customers in the waiting area
  • Greet customers coming in to pick up their vehicles and early drop off for the next morning.
  • Review customer satisfaction surveys
  • Receive complaints via phone or in person and solves minor problems and/or refer major complaints to service manager
  • Answer phones, take and relay messages
  • Follow-up with customer via service reminder
  • Prepare loaner agreement for service loaner vehicles
  • Check to ensure customer has a valid driver’s license and insurance and make copies for file at time of pickup of loaner
  • Track in/out dates, mileage, condition of loaner vehicle
  • Ensure loaner vehicle items such as wheel locks, manual, mats, keys are accounted for and properly stored and marked
  • Ensure loaner vehicles are gassed and maintain fuel log sheet (for each individual loaner vehicle)
  • Record and secure lost and found items and notify customers of lost and found items and arrange pick-up
  • Perform walk around with customers to note damages before release and upon return of loaner vehicle
  • Document any loaner vehicle damages
  • Follow up with customer and/or insurance company on payment
  • Ensure loaner vehicles are cleaned
  • Assist with rental car usage as needed
  • Prepare daily loaner vehicle report
  • Ensure all items accounted for upon receiving from customer
  • Review technician comments on repair order and collect warranty photos, parts and/or documentation as needed
  • Properly book and proof repair orders for accuracy and close
  • Transfer information from the repair order to the appropriate accounts billing
  • Accurately code warranty repairs using manufacturer's labor time guide
  • Correct and resubmit return claims in a timely manner
  • Reconcile warranty reports
  • Ensure authorizations are obtained for service contracts and prior authorization
  • Ensure proper documentation made for each claim
  • Ensure applicable charges are posted
  • Timely submit warranty claims
  • Pack and ship radios to vendor
  • Order replacement radios
  • Monitors status of radios (advise when received, appointment and installation)
  • Print pre-work orders
  • Collate with other paperwork and tags
  • Check history of recall campaigns
  • Organize repair orders by customer name and license plate information
  • Print VIN Inquiries and attach to pre-work orders
  • Give parts copy of pre-work order for Parts pre-pull
  • Open repair orders
  • Give repair orders to Dispatcher
  • Performs active delivery as back up when Service Consultant is unavailable
  • Perform dispatching duties in the absence of Asst Service Manager or Service Manager
  • Prepare and submit Krex claims and monitor status of Krex payment

Requirements:

  • High school graduate or equivalent
  • Minimum one year of general clerical work experience which included customer service, data entry and cashiering
  • Strong communication and customer relations skills
  • Valid driver’s license and good driving record
  • General automotive knowledge preferred
  • Proficient with Microsoft Word and Excel
  • Dealer management system knowledge preferred
  • Ability to operate manual shift transmission
  • Must be customer savvy and customer focused
  • Team player who is detail oriented and a multi-tasker

Interested?

Visit www.servco.com/careers to apply online or email us at [email protected].

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $17.41 - $21.73 per hour

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Servco Pacific Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Servco Pacific Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Servco Pacific Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.